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xelemorf

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  1. xelemorf
    xelemorf changed their profile photo
  2. xelemorf
    In case the storage platform is windows, you might consider PrimoCache and it's level 2 cache. For example you can utilize your SSD drives (or part of them) as cache for HDDs, which would basically works as if you would have a huge (persistent) SSHD, on top of that you can also use RAM caching for the most frequent data in case you have some amount of memory to spare for level 1 cache. Although this approach can greatly improve speeds of recently (already) accessed data and also can greatly improve write speeds, but when reading data the first time would still be slow by reading off from HDD, as at that point in time the cache does not contain that specific data.
  3. xelemorf
    Hi @Corsair Nick I have received another 32GB kit (2x16GB modules) and now the warehouse which received my package apparently cannot count up to eight, as they are stating they could find only 4x16GB modules instead of the 8x16GB which I have sent. During the RMA process on the webpage it was stated that once Corsair received all of my modules (requested all of them by the process) they will verify what they received and afterwards they will send the replacements. I have even made a list of the contents and included in the package stating that I am sending 8x16GB modules (4x32GB KIT) Right now the situation is the following. I have sent all of my memory modules to Corsair, meanwhile I had only 2 of them defective, the other 6 of them were perfectly fine, and now I have received only four back??? I would be better If I would never contacted Corsasir for the RMA, at least I would have 6 working modules. I cannot believe that Corsair is still mishandling my RMA process, and refusing to send me the replacement. Can we please escalate further? I am still missing the other 2x32GB KIT (4x16GB modules). Please help. Thanks, xel
  4. xelemorf
    Thanks anyway
  5. xelemorf
    Thank you very much Nick! I have sent my RMA number and all of the relevant documents and photos in PM. Please feel free to reach out to me anytime in case you have any question or if you need any detail.
  6. xelemorf
    I was making sure that I understood correctly, that they have asked for even the modules which were not faulty, and I was thinking about the same, that they would replace all of them just in case (which is very professional from Corsasir). I have even inlcuded a paper on the top of the inner package about the list of contents that I'm sending, even the whole RMA ticket text, and the original RMA approval, and shipping label aswell (naturally the label was also sticked on the outer side of the package). The shipping manifest for the return package clearly showed that only one kit was sent having 2x16GB modules, so clearly someone made a mistake at Corsair. Also, they didn't send the package until they received my package, there was an option for this when opening the RMA ticket, to wait for my package before they send the new one.
  7. xelemorf
  8. xelemorf
    Thanks, I took your advice. At the time of writing the subject and the kickoff thread I was full with frustration. Spending that much money on so much memory and now I cannot even boot my OS without (at least 4 piece of) the memories (it needs quad channel).
  9. xelemorf
    Thank you very much for the reassuring, I really hope this will be resolved soon. I have never faced such mishandle from any company before, and this is generating a lot of stress, not to mention the huge amount of time which is involved.
  10. xelemorf
    I would expect somekind of service quality control from such a big company. Even companies which are employing only a handful of people have such. At least you had a straight answer and not just meaningless delays. I hope in the end you have received your money back.
  11. xelemorf
    The customer service is in North America, they are in Pacific timezone, so it's around 9am currently for them. I have already did contact them using Skype (to avoid international charges since they have this option for free), even waited for more than 2 hours to get in line some of the times. It's like talking to a wall, nothing happens, no step forward, just promises but no resolution or any progress. I am describing my case for every person which I got at customer service, they are trying the same or just asking bullshit questions and stalling, putting me to wait in line for an hour, then for another 30 minutes, eventually nothing meaningful.
  12. xelemorf
    I have reached out to customer service 7 times, and sent a dozen of updates on my RMA ticket. The ticket does not get any response at all, they are apparently comletely ignoring the case. Whenever I talk with a customer service representative, they will always escalate to a supervisor (3 times already) but nothing happens. As for the looks of it, they are not caring enough to do anything to fix the mistake they made, and it's really frustrating.
  13. xelemorf
    This is the same address where they have asked be to send the RMA package (I can see they also received it). They are using this address for EU customers, but the Customer Service is provided by North America.
  14. xelemorf
    Thanks
  15. xelemorf
    Only North America has Customer Support, even EU cases are handled by NA. On their website only NA phone numbers are shown. Attaching the Lifetime Waranty ref., also a screenshot. https://help.corsair.com/hc/en-us/articles/360033067832-Corsair-Limited-Warranty#h_41c70d1a-2144-4ab2-b97c-2353cfb4bebd
  16. xelemorf
    I would like to highlight my experience for the community with Corsair DRAM Lifetime Warranty, and ask around if someone else also experienced the same on this. So it turned out that Corsair neglects to respect their own lifetime warranty or at least some of aspects, and in reality this is not as mature as it should. Right after my 1 year warranty expired two of my eight memory modules became faulty. I have a 4x32GB KIT (8x16GB=128GB) Vengeance 2400MHz in quad channel. Since all of the DRAMs are having lifetime warranty I have opened an RMA case for Corsair and started the RMA process. Corsair approved my RMA request and sent me a shipping label for the return package, and asked me to send all of the memory modules, even the ones which are not faulty. I have adequately packed the modules into a box, sealed it to be water resistant and sent as a registered package (wich tracking code). After a few days, Corsair Netherlands received the package, and after 24 hours I was informed about a package from Corsair, which arrived quickly, but when opened the box I could only found 2x16GB modules (1x32GB KIT). Since my RMA ticket was still in an opened state, I have updated it about the missing modules, attached the shipping manifest and a photo aswell, which clearly showed that there was a mistake on Corsair's end, they have missed sending me all of the modules. Since then more than a month passed, and Corsair neglects to make any meaningful progress on my case and this is really worrying. Do you guys have similar experience with Corsair RMA? I would really appreciate your input or any kind of advice on how to make them fulfill the RMA case by sending the proper amount of memory modules.
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