Hi all,
Firstly, I've tried for so long to fix this I'm literally willing to pay whoever can help me fix this. As I'm sure you can appreciate, in the middle of lockdown, to have an issue like this is pretty troubling.
I’m in desperate need of some advice. I’ve tried for a week to fix this issue, I’ve posted on all kinds of forums, websites, I’ve called professionals, everything.
I also made a thread on reddit about a week ago with some further in-depth information here: https://www.reddit.com/r/buildapc/comments/gt0ioj/new_build_pc_died_after_4_weeks_please_help/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
Long story short is:
Built a new PC about 4 weeks ago. Computer worked fine for about 4 weeks, but would crash every few days, restart itself, and work as normal.
Last Thursday, the computer crashed, restarted itself, crashed, restarted itself, and since then, it hasn’t worked properly and has been boot looping.
After a week of troubleshooting all kinds of methods, including removing RAM, removing SSD, HDD, switching RAM slots, reseating GPU, everything, nothing worked. Taking the HDD out allowed me to boot into safe mode a few times, but I'm not sure if that was a coincidence or cause-and-effect.
I had some artifacting on some occasions when trying to boot the PC when my SSD was removed, and thought my GPU may be the issue. I contacted CCLonline (who I bought the GPU from), who refused a replacement/refund (despite being within 30 day warranty) and quoted a repair only with up to 45 working day (8-9 weeks) total wait, for a GPU I had bought 30 days ago...
I thought the issue may have been that I installed the incorrect drivers, and a few days ago, I managed to boot the computer into windows and had a manic rush to install DDU, and remove my drivers.
After removing the drivers, the boot looping instantly stopped and the computer worked fine. I reinstalled the (correct) drivers, and the ran Cinebench with no issues and used the computer for a couple of hours with no errors, nothing in event planner, no BSoD. I even played highly intensive games all evening yesterday and frequently checked my temperatures whilst gaming all night with no occasions where the temperatures were too high.
Today, I turned the computer on again, and yet again it crashed on the windows desktop and boot looped. I used it playing games for hours yesterday with literally no issues at all. I turned it on today, got to the windows screen and crashed. How can it possibly work flawlessly all day yesterday, just to completely die again today?
I’m at a total loss at this point...the only BSoD I’m getting at present is SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
I just tried completely wiping the computer, uninstalling windows and all files, but the PC crashed yet again whilst in the Cortana section where you select if you want to track diagnostics/connect to WiFi etc.
Can anyone advise what I can do here? It’s my first build and I saved for months to afford this computer, only for it to completely die after 4 weeks. CCLonline want up to 45 working days to replace the GPU which means I’ll be unable to use the computer (I don’t have integrated graphics on my ryzen 5 3600).
I’m completely lost
I’m more than happy to pay anyone who can help diagnose it, or can direct me to someone who can offer professional help. I just want to be able to use my PC!
CPU: Ryzen 5 3600
GPU: Gigabyte 5700 XT 8GB OC
RAM: 2x Corsair 8GB 3200Mhz
PSU: Corsair 650W TX650M
MOBO: B450 Tomahawk Max
OS: Windows 10
BIOS: Not sure exact name, but newest B450 Tomahawk Max BIOS
BSoD include:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Driver_IRQL_not_less_or_equal
PAGE_FAULT_IN_NONPAGED_AREA
Here is my imgur with different videos of the errors I've been having over the last week: https://imgur.com/user/davidsmoth42
Please ask for any further info that may help - as I said I'm willing to pay anyone who can help!