Hello all,
I have been having some issues with my computer for a while now. The computer works fine when doing normal tasks like working on school documents or watching a YouTube video, but when I try to play videogames, then the computer will randomly turn off and start rebooting again after some time.
Computer information:
- Intel Core i5 4690k, Driver version: 10.0.18362.693
- Asus Geforce GTX 970 strix 4GB, Driver version: 26.21.14.4587.
- MSI Z97 GAMING 5 (MS-7917), Intel Chipset Driver version: 10.1.1.45
- Realtek HD Audio, Driver Version: 6.0.1.8010
- Crucial BLS8G3D1609DS1S00. 2x8GB DDR 3.
- Samsung 850 Evo 500GB SSD
- Toshiba DT01ACA200 2TB.
- 750 Watt Cooler Master power supply.
- Windows 10 version 1909 (latest).
- Bios date 20140918.
Some information:
A new CPU fan was installed a while ago because the old one broke down, and I believe this to be the original cause of my problem.
https://forums.tomshardware.com/threads/computer-shuts-down-and-reboots-when-playing-some-games.1445059/ This thread had some helpful insights and we tried applying new thermal paste and cleaning the HSF properly, sadly this still did not fix the problem. When testing it, the computer shut down within 5 minutes of me playing cs:go.
Things I have tried so far:
- Ran Prime95 stress test for about 30 minutes without any issues.
- Ran Prime95 with HWMonitor. Small FFTs test got the CPU temperature up to a maximum of 74 degrees Celsius. Replaced CPU Fan with a working fan, cleaned off HSU and applied new thermal paste. Tried to run BlueScreenView but it did not seem to find any dump files.
- https://www.computerhope.com/issues/ch000605.htm according to this site I should change my restart settings to show the BSoD message, but upon crashing it still did not show me any blue screen message. I was wondering if anyone has any suggestions on what I could do next in order to fix my pc. Could it be that my Heatsink got damaged during the time my old fan was broken? It looks fine with a few small bends here and there, but I just don’t know.
- Cleaned off HSF and applied new thermal paste on CPU.
- Cleaned off GPU and applied new thermal paste on GPU.
- Ran memtest, found 0 errors.
- I used HWMonitor to monitor cpu temperature:
Boot: 48 degrees Celsius.
Idle: 40/41 degrees Celsius.
- I used Msi Afterburner to monitor gpu temperature:
Boot: 42 degrees Celsius
Idle: 38/39 degrees Celsius
- Checked Power supply voltages, results are as followed:
CPU Core: 1.096
CPU I/O: 1.008
System/3.3V: 3.376
System/5V: 5.080
System/12V: 12.096
Internal GPU: 0
DRAM: 1.488
- Was recommended to download my current nvidia driver instead of the latest one, so I did. Because of this I could finally run a benchmark test but did not resolve my issue.
- Ran a userbenchmark.com test. Result: https://www.userbenchmark.com/UserRun/27407816
- Ran Restoro, CPUID CPU-Z, CPUID HWMonitor, CPUID PowerMAX, AIDA64 Extreme.
I really have no clue what else I could try, so any help would be appreciated.
Thanks in advance,
Jesse.