Solinus

Thanks Linus. Appreciate the response. I get the VIP thing. What about those of us who just want to take a tour of the office and labs? I think many of us who couldn't get VIP tickets would love to at least have a chance to do that. After I was unsuccessful getting VIP tickets, I couldn't get tour tickets either because they kept selling out from under me. 

I'm really disappointed. I got everything purchased for travel over a month ago. Had all my ducks in a row for the LTX site. Everything was (and still is) in my cart...I really hope they add more office tours and labs tours. 

Thanks for the feedback.
 
Improving our inventory management so we can prevent stuff like this from happening is a big area of focus right now. Refunding your missing item + shipping is the best option available to us in that situation but I totally get how that's still not exactly preferable in comparison to getting all of what you ordered.
 
We do appreciate the support nonetheless and I'm glad to hear that you're enjoying your screwdriver at least. 🙂

I was logged on and did everything Linus suggested but the tours kept disappearing as I paid. I'm so disapointed since I really wanted to see the office. Do you think you might add more times? Thanks.

Yup.  The third time that one of the two tours I selected was removed from my cart, I just gave up.

Sorry y'all... It's the first event in 4 years and there seems to be some pent-up demand... 😞
 
As some people already mentioned, many of the VIP tickets went to people who were supposed to have VIP experiences at LTX 2020 (RIP), and while we *could* have simply quadrupled our VIP tickets, it wouldn't be very VIP that way. 
 
We had to try to find a balance and this was the best we could do. 
 
Regardless of what kind of ticket you have I look forward to seeing you there 🙂

I'm sure that's the case. And that makes sense that they get first dibs, but still sucks.

Hi team, 
 
I want to start out by saying the team did end up refunding me for the item and the shipping charge for this mess a few days ago, but in the end the product I wanted went out of stock and it was supposed to be a Christmas present for my wife so the experience was pretty poor. 
 
In August of 2022, I bought an LTT screwdriver and water bottle. I was happy to wait so when everything finally shipped at the end of December (after Christmas), I was excited to get the package! The screwdriver came and I'll echo others in saying I love it and use it all the time now! The problem is that the package only contained the screwdriver and not the water bottle. I thought perhaps there was another shipment so I checked to see if there were separate tracking numbers, but there were not. I then reached out to support that day (December 30th) and after about a week someone replied and shipped out a replacement water bottle free of charge. Everything seemed fine aside from how long it takes for people to get back to you...24 hours seems reasonable. A week seems excessive IMO. 
 
Then nothing came. Again.
 
I followed the tracking number and it still hasn't budged since it was shipped on January 6th. I emailed support again on 1/29 after trying to give things time to move. This time I did receive a reply within 24 hours (yay!) and was told that the item was lost and I was refunded for the shipping and water bottle and told it was out of stock and to order another color or wait until stock was replenished. 
 
Needless to say while I appreciate the refund, the experience was really sub par especially since this was something ordered way back in August nearly 6 month ago! I'm glad you guys are focusing on improving the customer service side of LTT Store etc but just wanted you to know that it was really an unpleasant experience. 
 
Thanks.

I would also like to know what keyboard that is. I need that!

Edit: looks like it's this one - https://www.newegg.com/black-roccat-sova-membrane/p/N82E16823436021?item=9SIAN04BBS4933&source=region&nm_mc=knc-googlemkp-pc&cm_mmc=knc-googlemkp-pc-_-pla-deyimin+deals-_-gaming+keyboard-_-9SIAN04BBS4933&gclid=Cj0KCQjwtZH7BRDzARIsAGjbK2YuLcpjXEoFxoisj3kVLK_0TcPqqa6d_NKOz9mTO35g2kFbGY1G4yIaAk3EEALw_wcB&gclsrc=aw.ds