Hello,
I have a NVIDIA GeForce GTX 1650 graphics card and when I try to open Adobe Premiere 14.0 I receive the following error:
Unsupported Video Driver
Here's the systems compatibility report:
System Components:
Operating System Windows v.10.0.18362.1
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No conflicts to report.
Video Intel(R) UHD Graphics 630 v.26.20.100.7262
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No conflicts to report.
Video NVIDIA GeForce GTX 1650 v.25.21.14.1971
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1. NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 430.86. This driver update is strongly recommended.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html
Audio Intel(R) Display Audio v.10.27.0.5
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No conflicts to report.
Audio Microsoft Streaming Service Proxy v.10.0.18362.1
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No conflicts to report.
Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.11.1.0
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No conflicts to report.
Audio Realtek(R) Audio v.6.0.1.8652
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No conflicts to report.
Network Bluetooth Device (Personal Area Network) v.10.0.18362.1
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No conflicts to report.
Network ExpressVPN TAP Adapter v.9.24.2.45
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No conflicts to report.
Network Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW) v.21.50.1.1
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No conflicts to report.
Network Microsoft Kernel Debug Network Adapter v.10.0.18362.1
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No conflicts to report.
Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.18362.1
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No conflicts to report.
Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (IKEv2) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (IP) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (IPv6) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (L2TP) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (Network Monitor) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (PPPOE) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (PPTP) v.10.0.18362.1
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No conflicts to report.
Network WAN Miniport (SSTP) v.10.0.18362.1
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No conflicts to report.
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Analyzing project: Untitled.prproj
Details in file "SystemCompatibilityReport.ProjectAnalysis.txt"
No errors were found.
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GPU Sniffer Log:
GPUSniffer launching with test mask 254
GPU Sniffer Output:
GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1650
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1650 supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms
--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1650/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 419.71 25.21.14.1971
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 3840, 2160)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1650
Vendor: NVIDIA
Capability: 7.5
Driver: 10
Total Video Memory: 4096MB
OpenCL Device 1 -
Name: Intel(R) UHD Graphics 630
Vendor: Intel
Capability: 2.1
Driver: 2.1
Total Video Memory: 12998MB
GPU Sniffer result: 62
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In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000025613998
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1650
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1650 supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 292619 ms
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Debug database settings:
All settings default value
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Notable Preferences:
Enable hardware decoding: 1
Last used renderer name: CUDA
Enable display color management: Not set (will use default value)
Enable Extended Dynamic Range Monitoring: Not set (will use default value)
Write clip markers to XMP: Not set (will use default value)
Enable growing files: Not set (will use default value)
Missing font replacement: Not set (will use default value)
Can someone help me?
