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ThomasAscended

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  1. Around about Monday last week, my computer abruptly began having an issue in which it would suddenly just crash and restart--no freezing, no blue screens, the monitor would simply abruptly go dark, linger on that screen for a second or two, and then I'd see the BIOS and Windows logos appear and my PC would start as normal, with all programs closed. At the time I had been using Windows 8.1. I didn't pay much mind to the issue at the time because I had been planning to completely wipe my PC, resetting it to factory default, and install Windows 10. However, even after doing so, the issue has persisted, apparently with no clear pattern or reason. I had days like yesterday, where it could only reset like this once or twice the entire day, and then days like today where it has happened around, if not more, than ten different times. I tried looking elsewhere for solutions, and nothing I found worked. Updating my drivers has done nothing, I checked my ram for errors, I played with all the power options, my PC is not overheating, I disabled automatic restart, etc.. When I checked Event Viewer, I thought I found the solution, as every abrupt reset appeared to be preceded by "Connected User Experiences and Telemetry Service" crashing in some way, which I then disabled after being assured that disabling, but not deleting, it would cause no ill effects. And, of course, this has done nothing. Now, when I experience a reset, this error appears in my log: "The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: ACPI 5The message resource is present but the message was not found in the message table." I spoke to a friend about the issue, who initially figured it to be a hardware issue, either with my motherboard, CPU, or PSU. (My CPU being an Intel Core 15-6600K and my motherboard being a Gigabyte G1.Sniper Z170-CF, if its at all helpful or relevant). When I mentioned Event ID 56, he suggested I come here for a more informed opinion. Edit: I also found Kernel-Power Event ID: 41 ("The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.") in the event viewer as well, if that says anything. And regarding that, I have set the "Turn off Hard Disk" setting to "Never", though I do not believe that to have been the cause, given the occasional frequency of these resets. At this point, I am unsure if I should seek to risk updating my BIOS or if I need to look into replacing hardware. Any help that could be provided would be immensely appreciated, thank you in advance.
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