Hi everyone
so I'm stumped today because my brand new computer seems to not be working. I should preface this by saying I have notoriously bad luck with buying PCs whether it be custom building or pre-building and for safety measures I did indeed have a pre-built made. I wanted to just see if you guys can tell me if there's something wrong with them or if there are any issues that I should be aware of.
(my specs)
GPU
AMD Radeon RX 5700 XT
CPU
AMD Ryzen 7 3700X 8-Core Processor
8 Cores
16gb of ram
(link of machine)
https://www.bestbuy.com/site/cyberpowerpc-gaming-desktop-amd-ryzen-7-3700x-16gb-memory-amd-radeon-rx-5700-xt-2tb-hdd-240gb-ssd-black/6362428.p?skuId=6362428
The reason why I have created my account and why I'm posting here is because I don't exactly know where else to turn to get proper Tech advice I've been talking with my CS major friends and even then were a little stumped. I have a new pc of course with the RX 5700 XT 8gb from ASROCK Along with an AMD ryzen 7 3700x. so far I've had an amazing time with the PC which I should also mention is Built by cyberpowerpc. however, while I have been playing Monster Hunter world, my computer has a black screen both of my monitors. For reference, I'm using an HDMI cord for a 60-hertz monitor in 1080P along with a DisplayPort cord for a 144 Hertz 27 inch 1440p monitor. The issue starts when I usually am pretty deep into the game and getting into some action and then suddenly the screen slightly freezes and then turns black and my monitors act like they have no signal. during this time I can hear any audio and I can still speak to my friends on Discord however I cannot see anything on the screen. The first time this happened I did pull my desktop out of the little compartment I hold it in which mind you is very open area it just sits under my desk and I listen to it there and i heard the GPU buzz. after doing some quick Google research I learned that that meant that it was under high stress. later on, I downloaded hwmonitor and watched my thermals and along with any other items to see if maybe the GPU was overheating like many people said the GPU does because it runs very hot. then I left my PC running the same game for 2 hours with the GPU at 99% where it did not black screen I even when i was playing the game at the time. afterward, I did go into radian to go check if there was a new driver or something that was causing the issue, last night on the 4th of January they did drop a new driver and after looking through the patch notes it said the following.
(under fixed issues)
“A black screen may occur when Performance Metrics Overlay is open and changing game resolution.” https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
After that point, I thought that most of my issues were fixed even though I wasn't all tabbing in and out of the game or causing anything that would make it change resolution rapidly.
sadly again it did cause that again so I looked around more to see if there was any other things that I could do to probably fix this. I did quickly open up the PC to check if there was anything loose the ram in the GPU did not make any large clicking noises so I quickly removed the bolts securing the GPU in place and then took it out blue on it and put it back in just to see if there was any dust in the actual PCIe slot. I'm currently testing the PC at now and will give any update if it happens again however I would really appreciate your guys' help. I should also add that I do have a one-year warranty cuz I did buy this from the Best Buy and they said that I can return it for any purpose and exchange it for a new one so there's no pressure but I would prefer seeing if I can fix the issue before I have to drive across town to make that happen.
-Bluzie
