OVHCloud has charged my credit card $500 for a $15/mo server that I quit using years ago. Apparently it was a bug in their system. Usually if you don't renew a server with OVH, they'll just expire after 15 days. My account was "bugged" so the server I stopped 4 years ago didn't get deleted. I got this email:
So basically I have to pay because of their bug? Their panel said it was expired.
Oh and that's only one of many experience with them. Their Canadian subdinary is "fine". Tickets get resolved in a timely manner. Their Europe subdinary is awful. Tickets take weeks or even months to get resolved.
Here are "some" of my bad experience:
I use Wireguard to have an internal network between my servers (vRack isn't available to all their ranges). Their system detected Wireguard traffic as "DDoS", so my server was suspended for "DDoS'ing" my other server from the SAME account. I called them and they said it was a false positive, they "forwarded" the request to get my server unsuspended and whitelist Wireguard traffic. One week later they unsuspend my server and tell me that I shouldn't have issues anymore. One day later, server gets suspended again for the same thing. So I call again and repeat the process. My server was down a WHOLE month due to that. No refund, no credit, nada.
When OVH launched their US DC, an additional IP was $10 one time fee, so I got $400 worth of IPs along with a dedicated server which was advertised at $159. When came the time to renew it, the invoice was $270 rather than $159 so I opened a ticket, they said it was an error and they'd fix it ASAP. They assured me the server wouldn't get suspended while they work on the issue. Well, one week later, server was deleted and I lost all the IPs I had paid. No refund, no credit, nada. I still have the whole ticket if you'd like to see it, DM me.
Bugs like pressing "renew" would return error 500. At one point, I had to call each month so they generate an invoice so I can renew my servers.
Many more!
You may have a good experience in Canada, but in EU it's just awful. Support isn't even 24/7 and average response time is one week, I've seen some take over a month. You just can't host anything critical with them. They seem to have serious management issues to take 5 years to fix a bug as serious as the bug I mentioned above.