Hi,
a week ago I bought myself a brand new Ryzen system… since then i rma-ed the Mainboard because one of it’s pcie slots wasn’t working, the CPU because it had da deep scratch on the IHS and the packaging wasn’t sealed (was clearly used), a Dark Rock Pro 4 because one of its fans wasn’t spinning and now that everything seems to be working I’m getting random shutdowns / crashes, just turns off then on again with Kernel-Power Error 41.
I have a couple of questions:
- Mainboard -
When I press the power button everything turns on then immediately off again, waits 1-2 seconds then turns on and those q-led leds light up in this order: orange (RAM), red (CPU), white (VGA), then the PC Speaker beeps, then green and then I get the Mainboard splash screen.
Is this on then off then on again behavior normal? The PC seems to work fine after that… (besides the power loss)
- Random power loss -
As I already mentioned I get random shutdowns… The PC just randomly turns off no Warning no nothing just black screen and then reboot. When I check the Error logs it just tells me Kernel-Power 41. It doesn’t seem to be load dependent, I can Stress test all I want and no shutdown but the next time I open my Browser boom power gone! CPU temps look fine to me under full load it jumps to 70°C but quickly cools down to 60-65° and stays there. I’m running everything stock except the ram at 3200mHz which it is rated at. The last time I experienced something like this it was a bad power supply, so maybe that's the suspect?
I’m sorry for the long post but I feel like I’m going absolutely crazy, one whole week of troubleshooting and returning parts and now this. I need some help! I have 4 days left then my 14 day return window is over and I just have the normal 2 year warranty. What should I try next return the power supply or maybe cpu or ram?
System:
CPU: Ryzen 7 3700x
Mainboard: ASUS ROG Strix B450-F Gaming
RAM: 32GB G.Skill Trident Z DDR4-3200 DIMM CL16 Quad Kit ( F4-3200C16Q-32GTZB )
PSU: be quiet! PURE POWER 11 600W CM
GPU: Gigabyte GeForce RTX 2060 SUPER Windforce
Cooler: be quiet! Dark Rock Pro 4
