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ITJINN

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  1. Hello, I have a question I’d ask regarding something towards company. However, is there other questions towards the role you think I should ask?
  2. I’m going for an assessment day for my IT job (well.. if I get it) I just want to have some idea if I deal with the software or if I get asked about it
  3. Hello, can you please show an example of how a ticket would like when escalating it to 2nd like support. Like the lay out and what should also be included into the ticket
  4. Thanks, bud! this is the information I wanted to hear. You’ve been a great help! Also, if they have a back up but it was done like 1 day ago or so, do I still back up (after asking their permission)?
  5. So it’s usually I shouldn’t engage in talk, only if they begin it? except small talk like asking how they are
  6. After I’ve asked the questions regarding the issues to the Computer and got all I need, do I just stay silent throughout the troubleshoot process or can I talk to the customer, if so, what are your typical conversations like?
  7. I’ve been told to back up before doing troubleshooting, do I do a back up regardless of what the problem is? even if it’s a minor one?
  8. I passed their technical test online. it will be 3 hours long. So I was wondering what could it be?
  9. Hello everyone, I have received an invitation to assessment centre for a 1st line support analyst. I was wonder if you knew what the assessment may consist and if there’s any advice you can give me? Kind regards
  10. Also, didn’t you have IT certificates already when you entered the job? like ccna or something and if you did, didn’t they care about that?
  11. I hear what you’re saying but my dad’s friend had a couple of certificates, worked hard in IT tech role and after two years, same role but in the Bank of England
  12. Damn. Don’t do nothing like bro. Ever thought of doing maths again?
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