I’m going for an assessment day for my IT job (well.. if I get it) I just want to have some idea if I deal with the software or if I get asked about it
Hello,
can you please show an example of how a ticket would like when escalating it to 2nd like support. Like the lay out and what should also be included into the ticket
Thanks, bud! this is the information I wanted to hear. You’ve been a great help!
Also, if they have a back up but it was done like 1 day ago or so, do I still back up (after asking their permission)?
After I’ve asked the questions regarding the issues to the Computer and got all I need, do I just stay silent throughout the troubleshoot process or can I talk to the customer, if so, what are your typical conversations like?
Hello everyone,
I have received an invitation to assessment centre for a 1st line support analyst. I was wonder if you knew what the assessment may consist and if there’s any advice you can give me?
Kind regards
I hear what you’re saying but my dad’s friend had a couple of certificates, worked hard in IT tech role and after two years, same role but in the Bank of England