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NESHAY

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About NESHAY

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  1. ASUS support will not be able to assist you @garethfunk. I called them and started multiple tickets, I even shipped the device to Poland to the main ASUS lab\maintenance facility for whole Europe, and they returned it without doing anything to it. @xHyPnOtiZeDx if Amazon does not want to give you a refund I home you will have more luck with the new unit or maybe try exchanging it with a different model, something with Intel processor maybe.
  2. @xHyPnOtiZeDx I hope you get your money back soon. I noticed the problem one or two days after starting this post and still have not gotten my money back.
  3. @xBrettx and @xHyPnOtiZeDx I would advise returning these and getting a refund if possible. @xHyPnOtiZeDx did you see my posts with graphs on the second page of this forum. Most most likely your CPU clock goes down to 400MHz when both CPU and NVIDIA GPU are under a load.
  4. Hi all, Did anyone managed to find any fixes for this?
  5. Hi all, Just a quick update on my case. I received my device back from Service center yesterday and it still has the sane issue. They apparently tested it before shipping it back to me but not good enough. I am asking for a full refund or equivalent specs and Intel processor. My advice is to ask for a refund as soon as possible if you have this device, or not to buy it at all. Will let you know how it goes with the refund.
  6. I can see that there is a new version of armory credits released today. Did anyone try it? Did anyone try any hardware mods like removing the dust filter and changing the CPU and GPU paste? My device is still with ASUS repair center. It was sent out to Hungary, they were not able to fix the issue so they had to send it to Poland, from what I was told they have some kind of factory/lab/ research center there. Most likely I will move away from this model since they were not able to provide a fix within 15 business days.
  7. No luck for me. I contacted RMA service of the people I got the laptop from and elaborated the issue. They asked me to send the laptop to their service center and that per ASUS it is most likely bad thermal paste. I do not have anything in writing yet.
  8. What drivers have you updated, installed? what was the load on GPU2 (NVIDIA)?
  9. Now I really think NVIDIA GPU has something to do with this, I did another AIDA 56 stress test and for 10+ min it did not drop. I noticed that GPU was not selected. After I checked GPU it started happening.
  10. Don't know if we have the same issue but it does sound like what we are experiencing. https://www.windowslatest.com/2019/09/29/microsoft-is-testing-fix-for-surface-devices-cpu-throttling-issue/
  11. Still the same for me, this did not help any luck on your side? I called ASUS again and they told me I need to bring it in to ASUS service center and pay a fee to get it looked. If I do not find anything that works I will try to return the unit and get my money back. I am still opened to suggestions.
  12. Yes, the thing is that under Aida 64 load I did not see any throttling. While playing a game I did but barely but I was not playing a very demanding game. I thin we managed to narrow it down to BIOS, or maybe even GPU. I will call ASUS again if I have the same issue in COD and if it is more frequent. I also tried maxing the temp and turning it off but no luck for me, temp stayed at 70 to 75 no matter want I did.
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