Razer makes astonishing computers with blazing hardware and superb build quality.
So what's my problem?
Razers support agenda is to stall customers until they take their problems elsewhere, not to actually try and solve my problems.
It all started when I opened the box to the expensive laptop I bought where it said in case I had any issues I should contact Razer directly instead of contacting my retailer.
So this is what I did when I realized my speaker was broken, but what I did not expect was that Razer tries duck and weave around this statement not willing to let me send them the computer directly. First asking me for details that I provided, not really assuring my issue was gonna be solved.
The last thing I'm told is to send my laptop back to the retailer, guess what they did? They sent it to Razer so mission accomplished I guess?
I sent my phone directly to Samsung to be repaired, so why can't Razer do that?
This next part I thought was all sorted and good until I realized Razer was gonna take the maximum amount of time they could to replace my speaker unit resulting in me missing 3 weeks of school work that I payed a lot of money to have a good laptop for. And today I missed a whole lecture because I didn't have a computer to use.
It took a single week for Samsung to replace my phone screen. How long should a speaker take?
I'm on the third week an I still don't have a way to complete my assignment.
Instead of spending money on marketing maybe it should spent it on better quality assurance and not understaffing your repair shops.
