Jump to content

John-Doe

Member
  • Posts

    1
  • Joined

  • Last visited

Awards

This user doesn't have any awards

John-Doe's Achievements

  1. @kdawwgg1221 @samcool55 Well in fact it might hurt since the tablet is still booting (on sector at least). Take a look at the following article to undersand the difficulty of opening it. https://www.techrepublic.com/blog/cracking-open/surface-2-design-changes-make-it-more-difficult-to-crack-open-and-repair/ It could be compared to the difficulty of opening an ipad ... Even the solution given by the following ifixit comment section does not work for me. https://fr.ifixit.com/Réponses/Afficher/193637/(Plugged+in,+Not+Charging)+Error.+Help @TVwazhere My apologies for this error
  2. @samcool55 Thanks for the tip but it is a surface RT which means I can't download something outside the microsoft store. I can only do a : powercfg /batteryreport in a command line which gives the attached report.battery-report.html
  3. I agree but I don't think the battery is dead. It is indeed a possibility but it's more likely windows displaying / interpreting it at 0%.
  4. Hello everyone. I come to you in a state of great despair. Let me explain : I am the unhappy owner of a Microsoft surface 2 (RT version - model 1572) that I inherited from my sister. She initially thought her tablet was broken because it suddenly didn’t want to boot, even after several hours of charging . This event happened quite a while ago (like 2014), it’s old I know but it shouldn’t be that much of an issue. Then the tablet stayed in a box until now when she gave it to me. Let me precise that she hasn’t dropped / damaged it in any way. She has really been cautious with it (not even a scratch on it). However, I discovered that it would boot but only if it is plugged in (not very practical for a tablet). With the tablet powered on, it shows a red “X” on the battery icon (Battery at 0%). Therefore, I decided to perform a complete reinitialization, deleting all the data on it. Then I updated it to death, encountering an issue with windows update that I could solve thanks to this article : https://surfacetip.com/install-windows-rt-8-1-update-3-2017/ But you probably guessed right, all those updates didn’t solve my problem. After some more investigation, I found out that red “X” is a well-known issue on this type of product. Simple troubleshooting has been done following this article : https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge Microsoft has also released a uefi update that should theoretically solve my problem. You can check the patch note from October 2014 here : https://support.microsoft.com/en-gb/help/4023481/surface-surface-2-update-history Yet I am unable to install this update because in order to do so, I need to have at least 40% of battery. (There are really some jerks at Microsoft) So my question is : Is there a way to force the installation of this uefi update with 0% battery ? I’m conscious the battery may be dead after so much years staying at 0% but I am intimately convinced that it is a software issue. Moreover, let me add that it is almost impossible (for individuals) to crack it open and access the battery for a replacement or even a simple diagnosis . It is also not worth it to send it to Microsoft for repair. To all that will have the courage to read me, I want to thank you deeply. Hail to the almighty surface 2 power user !
×