Hello everyone.
I come to you in a state of great despair. Let me explain :
I am the unhappy owner of a Microsoft surface 2 (RT version - model 1572) that I inherited from my sister.
She initially thought her tablet was broken because it suddenly didn’t want to boot, even after several hours of charging . This event happened quite a while ago (like 2014), it’s old I know but it shouldn’t be that much of an issue. Then the tablet stayed in a box until now when she gave it to me.
Let me precise that she hasn’t dropped / damaged it in any way. She has really been cautious with it (not even a scratch on it).
However, I discovered that it would boot but only if it is plugged in (not very practical for a tablet).
With the tablet powered on, it shows a red “X” on the battery icon (Battery at 0%). Therefore, I decided to perform a complete reinitialization, deleting all the data on it.
Then I updated it to death, encountering an issue with windows update that I could solve thanks to this article : https://surfacetip.com/install-windows-rt-8-1-update-3-2017/
But you probably guessed right, all those updates didn’t solve my problem.
After some more investigation, I found out that red “X” is a well-known issue on this type of product.
Simple troubleshooting has been done following this article : https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge
Microsoft has also released a uefi update that should theoretically solve my problem.
You can check the patch note from October 2014 here : https://support.microsoft.com/en-gb/help/4023481/surface-surface-2-update-history
Yet I am unable to install this update because in order to do so, I need to have at least 40% of battery. (There are really some jerks at Microsoft)
So my question is : Is there a way to force the installation of this uefi update with 0% battery ?
I’m conscious the battery may be dead after so much years staying at 0% but I am intimately convinced that it is a software issue.
Moreover, let me add that it is almost impossible (for individuals) to crack it open and access the battery for a replacement or even a simple diagnosis .
It is also not worth it to send it to Microsoft for repair.
To all that will have the courage to read me, I want to thank you deeply.
Hail to the almighty surface 2 power user !