H-Men40

Thanks so much for the additional measurements. I have reached out to some local shops now, let's see what they can do for me. Once the new front is done I will post pics.

Thank you very much this is helpful. Could you please also check the screw holes in the glass and measure how far away they are from the actual end of the glass? That would be super helpful.

Found the measurements on Amazon, someone did have the same issues: Front panel glass is (LxWxD) 22 3/4 x 15 1/2 x 27 3/8 InchesSide panel glass is (LxWxD) 22 3/4 x 10 1/2 x 25 Inches

By the way, if anyone here has the glass front undamaged and could take exact measurements for me I would greatly appreciate it. The service desk team at Thermaltake was not able to provide a technical drawing of the glass front. Pretty poor if you ask me. With all the trouble I had to get the drive bays and now the glass I can only discourage users from buying this case. Should have stayed with Corsair, they don't have these issues.

That's strange, as you can see in the pictures above I managed to get them to ship me some. Maybe they are currently out of stock? This is the reply I got back in August when I started the discussion and journey: "CS05 (Thermaltake Technology) Aug 19, 14:34 PDT Hello Roland, I will check with our warehouse on the part you are requesting. Once I confirm stock on the item I will contact you via this ticket. If you can also provide your shipping address I can also provide with a total on shipping. Thank You"

Now I am waiting for them to send me the exact measurements of the glass front since I need a replacement, the original glass exploded when getting the screws off. Very delicate glass if you ask me, so I decided to get the replacement custom made at a local glass shop, at least they offer better quality glass.

I bought six drive bays (so space for 12 drives). You have to have a US address registered with PayPal otherwise Thermaltake can not help. I have a buddy in the US that helped me out so I was able to get them through him. Initially Thermaltake told me they can put me in touch with the local reseller but they never got in touch with me. Attached are some pics of the drive bays incase you want to go a 3rd party route and need to have more details.

They did react initially but stated that they do not ship to my destination country and offered to put me in touch with the reseller in region. I am not waiting for that to happen. I also offer to provide a US address to ship to so I can send it from there to my country. So far no feedback on that.

I found this support forum and left a message, lets see if they respond: https://thermaltakeusa.zendesk.com/hc/en-us/requests/new Otherwise here is a US based support number for them: +1800-988-1088 monday to Frisday 9am-5:30pm PST

Attached are pics with the measurements for your convenience. 11.8 cm X 22.6 cm but there is a drive cage for an SSD starting at 12.5 cm that you might have to give up depending on your tank.

Let me check when I get back home and provide the measurements.

Having the exact same issue, Thermaltake provides no responses to any attempt to contact hem and desperately need additional drives cages. Did you find any solution to the issue?