I just wanted to get this out there, I thought here was good.
I emailed EVGA about replacing the fan in one of their PSU's I have. A fan should be the simplest thing to change, right?
They obviously didn't want me do that and that I had to pay the upwards of $16 to ship it from MI to CA, it's a 5lb box. To get an RMA done because of the $1 to $2 fan they used.
Well after some research, neweggs product page, I found out it's just a 120mm fan, ok, I have 2 of those laying around.
So, I swapped the fan myself. LTT Screwdriver, lttstore.com. It works great and no more noise. It sounded horrible this morning. Noting the replacement fan is less amps than the bad one, if anyone was concerned.
In a message from EVGA they said:
"Hello
Thanks for reaching back out. This is simply because there is a OEM manufacturer of the PSU itself that requires us to process this for warranty with that specific OEM and since the item was opened it unfortunately is no longer under warranty so if the device suffers some type of failure such as not posting we will not be able to replace it.
Regards
EVGA"
In another message they said "Unfortunately, this product is still out of warranty as you had broken the seal rendering it out of warranty."
Honestly I saved myself $16ish in shipping, EVGA $16ish in return shipping and saved them to pay a tech, who knows how much, to change a fan.
Also it's a security PC, it runs 24/7, very important pc.
I know they say, not to open PSUs, "there are no serviceable parts and risk of shock" but the fan is changeable and I touched nothing but the fan and its plug.
There was only 677 days left in the warranty so it not that big of a deal if it's not covered. Plus if it does die, Amazon PSU next day, get that security PC working.
It's just sad to see, I'm saving the company money and they will no longer honor the warranty if something serious actually fails.