Hello and thank you for bothering to read this.
My 3 Months old HP Omen Obelisk 875 (i think -099NO) regulary (multiple times a day, sometimes multiple times an hour even) just freezes my screen for a few seconds, then goes back to working absolutely fine.
sometimes it seems to appear that it reacts to keyboard commands while beeing frozen but sometimes even the sound freezes with it. the freezes come randomly when im Gaming/streaming, but also when im just only having the browser open and last for around 2-5 seconds. I was running Afterburner, taskmanager and CPU-z a few days to look whats going on when it freezes but all the programs activities didnt seem suspicious, no spikes in temperatures or cpu usage.
other times my mouse just stops reacting for a second or 2 but im not sure if that's maybe a Cable of my mouse issue and it started occuring just very recently and very rarely.
Still both of those issues are very annoying while trying to play competetively.
OS and hardware are completely as i got them from the shop +Windows Updates.
specs are:
i7 8700 non k
RTX 2080
16 GB Ram
I opened it yesterday and saw it only has a 500w power supply in it, which seems a little underpowered but i dont know.
I searched through HP's forum and saw there's many people with the exact same freezing issue that i have, it seems to be common with OMEN pc's SINCE 2013!
sadly none of those Topics offered a solution for it and HP's helpfullness on said forum is so good that i didn't bother to post this there.
I'm kinda angry about this bc HP basically charged me 2100euros for a broken machine and doesnt care if it works or not. again: HP's forum has threats with this same freezing issue in omen pc's dating back to 2013 so its not a new issue.
If you need more information for troubleshooting please tell me what you need and i'll try and provide it.
if someone can help me with with this i'd be very happy, thank you already,
Steve
okay thank you guys for the quick answers. I'll google how to reinstall windows and keep my license (if that works) so i dont have to pay for that again, and will do that in the next few days, i'll report when done.