Hi everyone! My name is Andrew and I am quite in a bit of trouble.
I bought my PC parts 3 years ago and i assembled it. Config is the following:
MB: Asus x570-p Prime
RAM: G.Skill Trident Z Neo 2x16 GB
GPU: AMD RX 5700 8GB
CPU: AMD Ryzen 9 3900X
PSU: EVGA 850 GQ (i have warranty for 10-15 days then it expires)
I have 5 fan cooler and 1 SSD for windows and another for every other application. In the past 3 days my PC started to act strangely.
Symptoms:
PC randomly shuts down then powers itself on after 3-4 seconds (41 code).
When I initiate restart sometimes it shuts down instantly then after 3-4 seconds powers itself back on.
When i initiate shutdown, its shuts down just fine, but after 3-4 seconds it powers itself back on.
Shutdowns always happen during using browser, or doing nothing on the PC. Never happened while gaming or using heavy applications.
Mouse started behaving strange. Sometimes i can't click on any window, drag it...etc. I can see the cursor, it moves fine, but hover actions not even presented on the GUI. Usually when i hover on an icon it will show somekind of an outline, however it is not happening at all. After X time (sometimes seconds, sometimes minutes) it works just fine then it starts again after Y amount of time. What is more confusing that keyboard interactions work completely fine. So i can change windows, interact with everything with the keyboard. Currently i used my keyboard to register and get to this forum. Mouse not working currently...
What i did:
CHKDSK
Driver updates
Memory reseat, memory test
1 Hour Stress test on CPU, GPU, Memory - No overheating, no error, nothing.
CMOS reset
BIOS update / reset
OS update
OS repair
OS reinstal
Checked all the cables to make sure they are correctly plugged in
PC was clean, but i used compressed air to make sure it is not caused by some kind of debree.
Unplugged all LED, and Chassi fan to make sure it is not the power consuption (Maybe PSU?)
Tried to use the PC with only 1 RAM - same thing, then i swapped with the other one. I can cancel out RAM.
Crystal disk shows that the Windows SSD is on 73% health, but i don't see any slowdown or something.
Checked the Power splitter or what it called swapped it.
Unplugged Front panel RESET SW
Tried to use 2 different mouses.
Tried a donor PSU, problem still exists
tried a donor SSD, problem still exists
I've assembled it on the table ruling out that the PC case might short the Mobo.
First of all sorry for my grammar but my PC is a time bomb and If i don't send this message in time it may restart again... 4 days later i have an Online Exam and my PC not working properly. Do you have any advice what things should i do, or what do you think what could be the problem? Any help or ideas would be great because i want to fix it before the exam If i can...
I think the shutdown restart symptom is likely the Motherboard. Could be the mouse problem caused by the Motherboard as well?
(dxdiag might show 1 stick of memory, there is 2 installed i just trouble shooted the pc when dxdiag was made)
Thank you for your time and Help!
DxDiag.txt