So lemme start off by saying that I have a pretty decent base knowledge of computers etc but I'm no tech wiz. I can pretty much fix most problems I encounter on my PC outside of the obscure. My current issue is hard to explain but I'll try my best with what I know (I'll post PC specs and Headset info under my question).
I haven't had any audio issues until about 3 days ago and it seemed to be instigated my nothing I can figure out. I haven't made any recent hardware changes or added any new software to my PC (outside of maybe a steam game or two) in at least 6 months. I will be in Discord or any other chat service i.e. Steam chat, and I will all of the sudden not be able to hear the other people I'm in the chat channels with but they can still hear me fine. Game audio stays fine and system audio doesn't seem to change as far as I can tell. the only way I've been able to band-aid the problem is to leave whatever chat service I'm using and re-join. Unfortunately that doesn't sustain, after about less than five min I can't hear them again and they can still hear me fine, it's very strange. I went through all the cursory stuff, I've uninstalled and re-installed all audio drivers, attempted Windows audio detection/repair, tried switching to steam chat because I was initially pointing at Discord being the problem, re-installed all of my AMD GPU drivers just to be thorough, checked more than just my main headset to see if the problem occurred on those too (it did), performed a system restore and did a full factory reset of my PC entirely. Nothing worked and the problem is pretty consistent in how it presents itself, everyone can hear me fine and I can hear them then they just go quiet on me but they can also still hear me as if nothing is wrong (I can see the green circle indicator that they are speaking too even though I can't hear them) and I have to leave the channel and rejoin until it reoccurs which isn't very long at all. I'm at a loss after performing a full scorched earth on my PC and still having the issue even though is should be performing as if it just came out of the box.
I've driven myself MAD with this problem and ANY idea or possible solutions would be greatly appreciated! I feel as if my inability to diagnose the problem might just have to do with a level of PC knowledge that isn't in my wheelhouse. ALL SPECS BELOW.
Headset
Polk Audio Striker Pro P1 Universal Gaming Headset
Model
Brand
CyberpowerPC
Model
Gamer Ultra 2239
Part Number
GU2239
Quick Info
Processor
AMD FX-6300 3.5 GHz
Processor Main Features
64 bit 6-Core Processor
Memory
8 GB DDR3 1600 (upgraded to 12 GB DDR3)
Storage
1 TB SATA 7200 RPM
Optical Drive
24x DVD+-R/+-RW DUAL LAYER DRIVE
Graphics
AMD Radeon RX 460 2 GB
Ethernet
Gigabit Ethernet
Power Supply
350W
Case
CYBERPOWERPC 240S Black Gaming Case
Operating System
Windows 10 Home 64-Bit
Motherboard
Chipset
AMD 760G + SB710
CPU
CPU Type
AMD FX-Series
CPU Speed
FX-6300 (3.50 GHz)
CPU Main Features
64 bit 6-Core Processor
Graphics
GPU/VGA Type
AMD Radeon RX 460
Video Memory
2 GB
Memory
Memory Capacity
8 GB DDR3
Memory Speed
DDR3 1600
Memory Spec
4 GB x 2
Memory Slot (Total)
2
Maximum Memory Supported
16 GB
Storage
HDD
1 TB
HDD Interface
SATA III
HDD RPM
7200rpm
Optical Drive
Optical Drive Type
DVD±R/±RW
Optical Drive Spec
24x DVD+-R/+-RW DUAL LAYER DRIVE
Communications
LAN Speed
10/100/1000Mbps
Front Panel Ports
Front USB
4 x USB 2.0
Front Audio Ports
2
Back Panel Ports
PS/2
2
Video Ports
1 DVI, 1 HDMI, 1 Display Port
Rear USB
4 x USB 2.0
RJ45
1 port
Rear Audio Ports
3 ports
Expansion
PCI Slots (Available/Total)
(0/1) PCI-E x16 (Gen 2)
(1/1) PCI-E x1 (Gen 2)
(1/1) PCI