FarleyCZ

So you think another RMA is worth the shot?

Yeah, I get that already. Yet ... it's super annoying especially in quiet room. ?

Ok, service center was super cool. Offered return on second RMA. I'm just having trouble to find anything as good to replace it with. I wonder. Does it hurt the CPU in the long run, if I keep C-states disabled? ?

Hi all, ok, so I have this brand new Asus GL503GE laptop that suffers with coil whine. It went for RMA, they replaced motherboard and it still whines. Service was super cool and offered me an option to return the laptop on second RMA. (I've mentioned it already in this topic.) Was I just unlucky and got two deffective boards or is the design flawed? (Friend has older 7th gen version of the same laptop and his is silent.) Is there someone on this forum with this exact laptop? If so, is it silent when plugged in? If it turns out it's really a design flaw, are there any good alternatives in the same price range? I liked the gl503ge mainly for the components, screen (good color accuracy for a TN panel) and a really nice slim-ish sturdy chassis.

I know, but they should call it a deffect, not a feature for god's sake. I'm deeply dissappointed. I buy a laptop every 4 - 5 years, it's my main computer and I make mainly music on it. Coil whine is a real problem in my particular case. What do manufacturers use for determining what is a fault and what is a feature? Are there any norms and rulebooks or do they just decide by their own will? I want to know where can I find that 10db tolerance that service technician was referencing.

Well I will write them a few angry emails. They are selling a product that has a solid chance to devaluate the minute you bring it home. And they are covering their ass by saying it's normal.

Don't worry, nobody's hating anyone. It's just our hands are tied when it comes to the boycott. Stores won't accept it back and service centers won't do anything with it as it's considered "tolerable". I can't sell the thing as the second anyone hears that sound, the price is on third of what I've paid for it and I simply do not have another 1,2k USD to throw it into a bin and try my luck elsewhere.

True. But then it's simply a faulty product that is somehow allowed by those manufacturers to be considered flawless. Is there any way we can fight this as customers?

This is actually what I need to see. That returns my thought train back to manufacturers an their PCBs not being able to handle those new i7s.

Yes. But it seems like new gen laptop intels somehow make power control boards behave wierdly, which causes the coil whine. That colleague of mine with virtually the same laptop has no coil whine at all. The only difference is that his laptop has 7th gen i7, mine has 8th gen. ...and I'm on second mother board right now.

Hi there, I'm not sure if I'm just browsing through too many random horror stories, but it's definitelly wierd. I'll try to make the explanation quick. My colleague bought Asus ROG gl503vd laptop few moths back and I really liked it. I knew they were going to update that cool chassis with 8th gen Core i7-8750H processor, so I waited a bit. Last month I bought that baby and I really love the laptop. ...except, since pretty much day one, there is this scratchy high pitched noise comming out of it. It's not the harddrive, it's not the fan, it's comming most likely from CPU's PCB on the mother board. Whelp, I packed it, sent it to a local ASUS service center and it stayed there for three weeks. It came back with replaced motherboard (which also means a new processor in laptop terms) and the noise is still there. They wrote in the report that the noise was eliminated a little, but it's supposed to be a natural behaviour of the laptop and it's within tolerances as it's not louder than 10db. (I'd really love to know where they got that number.) Well I did my digging anyways and found out I'm definitely not alone in this. What's more interesting, people report exactly the same problems not only on other ASUS laoptops, but also on Dells, HPs, MSIs and even MacBooks. ...and there is often (not always, but very often) a one common detail. 8th gen Intel CPU. This is how my gl503ge sound: https://youtu.be/Ho_0b9IxuaM (before repair) There are few others: https://www.youtube.com/watch?v=mIVJHgDCUSw https://www.youtube.com/watch?v=5VbElCtHvOI https://www.youtube.com/watch?v=89INEtXhd7s (little lost in mic noise on this one) https://www.youtube.com/watch?v=OEO3cn406Ig (this gui amplified it nicely, this choppy one is exactly what I have after the repair) And here are various topic across various manufacturers dealing with the same coil whine-ish issue. https://www.youtube.com/watch?v=Ssrep9dqdmU https://www.reddit.com/r/Dell/comments/8ptfu8/would_you_accept_this_level_of_coil_whine_dell/ https://www.dell.com/community/Linux-Developer-Systems/New-Kaby-Lake-XPS-13-coil-whine/td-p/5088148/page/30 https://www.reddit.com/r/apple/comments/8zyuyx/is_anyone_noticing_coil_whine_noise_in_their_new/ https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-8th-Gen-i7-Noise/td-p/6394376 https://forums.macrumors.com/threads/2018-mbp-15-coil-whine.2128494/page-2 (This guy exchanged 5 macbooks...) https://www.youtube.com/watch?v=FGswmkw-yJA (Also I've joined this post of various gl503ge ang gl703ge users with the same issue: https://rog.asus.com/forum/showthread.php?103230-Asus-ROG-Strix-GL503GE-SCAR-wrong-ram-slot-scratchy-noise-cpu-always-on-max-clock) It's something that has to do with C1E power states as turning C1E off makes it mostly go away. (but also renders i7s power effciency useless) ...and when idling you can hear it mostly when CPU gets small bursts of work. Also unplugging the laptop from the wall makes it go away in lot of cases including mine. Is it possible that Intel screwed something up in Coffee Lakes and they make various PCB boards scream? Please help, because we often invested in over 1,2k USD laptops and we can't even sell them brand new, because they emit sounds like that. ...and manufacturers see it as a normal thing, so RMAs do not work either. Cheers, if you reed this, love ya, Linus, Martin.