So without getting into much detail, my organization bought a switch that was factory sealed from a vendor that wasn't CISCO. The problem is, none of us remember who we got it from. To add, we can't do a firmware up date because of some dumb contract thing that CISCO I guess assigns when you buy a switch. So when we tried to get support for out switch we cant because we need the contract or whatever to be switched. But.... We dont know the person who sold it to us. So I guess my question is, how (if possible) and I look up a serial number or something on the switch to then tell me who the vendor who sold it to us was?
(Im a intern by the way so i dont know full detail, i was just briefly informed and told to find a solution lol)