I wasn't sure where to get help with this but i hope someone can offer me some help, thanks in advance.
I recently started part time job as i am studying at university and though a little bit on the side would be nice. A family member works for a relatively small company that were in need of someone to just do uploads and very basic FTP based stuff on their system, just basic management. I said why the hell not.
So they were in need of this since their previous manager, the only one they had who also created the website and was a professional of the trade passed away, they decided they only needed someone to manage since they were not looking for re design or new websites, etc.
Now the people back at HQ know NOTHING about computers or any of this except what they were shown by the previous dude (i feel like they don't understand the PC language we speak), so my first duty was to upload a Riverina Report, just a construction monthly status report, a decent sized PDF. So i go on ahead, fiddle with FTP stuff deciding if i wanted to use filezilla, etc. Eventually i sort my stuff sorted out, upload the file to /reports in the FTP network, showing up there fine for me in browser source when logging in as anonymous to check that it wen't through.
I message back saying, it is all uploaded task done. The message i get back is, it is not on their end, they had not received. My email back was asking where they actually wanted it uploaded too (I assumed FTP server for their website considering that was the only details what i was sent, and they are not shown publicly on the website.) so far no reply three days onward, i literally just started so i feel as if i'm going to get the boot as soon first month is up. It's decent money for the job as well, perfect for me since i study long distance and am unwell.
If i am either uploading it wrong, doing something wrong or anyone who has had experience with this, where does this stuff usually get uploaded to?