Hi all.
Today, it has been almost 1 year since I bought my Inspiron 13 7000 2-in-1.
Three months after receiving my laptop, the screen and the top part started to detach from each other, as shown below.
I could not understand the reason for this problem, considering I was taking such good care of this brand new equipment.
I called Dell Canada, expecting they would either: replace the bad one or fix it. Instead, I was told that this was caused from bad use and they would charge me for the fix.
I was always extremely careful with the laptop, it never felt down, there're no marks on it or dents...
I wonder how come is reasonable that a costumer pays a lot of money for a laptop that starts to fall apart after 3 months? I am completely disappointed and I do not trust Dell anymore.
Have anyone experienced the same thing and had a fair outcome from Dell? Because I don't understand how opening and closing a laptop can be considered a bad use.
Also since Dell does not accept the blame for its bad product, is there any glue, double-side tape or anything else that you'd suggest so I can stick them together?
Thank you!
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