I would just like to warn people not to order ugreen products from their website and order from Amazon.
From my experience if you have an issue with your order they will not help you.
I ordered two chargers on the ca.ugreen.com website(not amazon.... this is important for some stupid reason) says it is delivered but I did not receive the chargers. I contacted Ugreen they keep telling me to contact Amazon. I try to tell them that I did not order from Amazon. They say only amazon can help.... Just in case, I try and contact Amazon they tell me they have no record of my order number or tracking number. I emailed ugreen back today.
We will see what happens. My first email to ugreen about this was April 27th. It has been a hair pulling process and they don't appear to have a working North American number.