Hi guys,
So i have a surface book 2 15' with an i7 8th 16GB of RAM and 500GB ssd, and lately it's clock speed sometimes lock on the 0.4GHz and the only way to wake the cpu is to change the power settings. I was running the windows 1803 build and i thought that was the problem so i downgraded to the 1709 and so far so good, besides that the cpu lock down 2 times each time i restarted the surface. So i was wondering if i'm the only one or if there more people here with the same problem.
Temps when stress testing: goes to 80ºC and then goes down to 73ºC and stays there.
Clocl speeds when stress testing: goes to 3.2GHz and slowly goes down to 2.1GHz and stays there.
The cpu only locks on the 0.4GHz every time i try to play games, sometimes even watching a youtube video in fullscreen or if i leave a stress test running longer than 5 mins the clock starts to go down.
What could be the problem? Should i send to MS support or is it just a software issue?
Ps: i reinstalled windows like 4 times
Thanks in advance