After a recent ACCC investigation into customer complaints stemming from "error 53" messages they received after an iOS update, Apple had a $9 million fine handed down a Federal Court. This after Apple admitted to misleading at least 275 customers as to their eligibility for repair. According to the ACCC
The court found that the company did not have the right to deny service even if the customer had the device previously repaired by a third party. Further, the ACCC Commissioner clearly pointed out that if the device is faulty and the customer would like a new device or a full refund, they are entitled to demand such from Apple rather than a refurbished device.