Stop kicking Me

I did call them a few days ago and told them that I noticed the RAM was installed improperly, that too much thermal paste was used, and that there was some green gunk in the CPU socket. I called hoping that they would apologize and be more careful with other people's hardware in the future. Instead, they immediately got aggressive and blamed me for the gunk in the socket and the computer breaking down.
 
The plan atm is most likely to send an email detailing what was done improperly and what is broken. I'm going to be polite and I'll ask that they just reimburse me for the broken parts. I'll let them know that I understand that shit happens, and that I just want a working computer. If they balk at the price of replacing the exact hardware I had, I'll tell them that as long as the performance is equivalent to what I had, I'm ok with getting different parts that cost less. If they keep being as rude as they were on the phone, I'll threaten litigation like I mentioned above.
 
I appreciate the advice and anecdotes. I'll be keeping it in mind

Repair shop just got back to me.
 
The motherboard definitely needs to be replaced. According to the technician who took a look at my computer, it looks like the green blob is actually a blob of corrosion. He also said that although it is likely that the corrosion was caused by thermal compound getting into the CPU socket, he cannot confirm with 100% certainty that the thermal compound caused the corrosion. What he was able to state with near certainty is that installation error was the cause of the corrosion. Because of that, no reasonable manufacturer would replace the parts under warranty.
 
Additionally, the technician also noticed the black marks where the CPU was in contact with the ball of corrosion. He said that it is likely that some damage was one to the CPU itself, but he did not want to risk a healthy motherboard by testing the CPU.
 
All in all, the repair shop recommends replacing both the CPU and motherboard.

Since I'm now out around $600 CAD, I will definitely be seeking compensation for damages. I will start by sending him an email asking for compensation for the parts that were destroyed by his faulty installation. In that email, I will include that if he refuses to reimburse me or does not respond to my email, I will file an official complaint with the Better Business Bureau and I will initiate a claim with the Civil Resolution Tribunal. Additionally, I will be seeking compensation for all labor costs, including both the installation costs he charged me and the diagnosis costs of the other repair shop, which amounts to approximately an extra $100 CAD. If he refuses to cooperate at that point, I will file an official claim with the BC small claims court. In my claim, I will be citing gross negligence and I will be demanding $1000 CAD for damage to parts, labor costs, and court / court related fees.
 
I will keep this thread updated on further developments. If anyone has any extra advice to offer as to how to make myself more convincing, let me know. Thanks for sticking around guys.

Repair shop just got back to me.
 
The motherboard definitely needs to be replaced. According to the technician who took a look at my computer, it looks like the green blob is actually a blob of corrosion. He also said that although it is likely that the corrosion was caused by thermal compound getting into the CPU socket, he cannot confirm with 100% certainty that the thermal compound caused the corrosion. What he was able to state with near certainty is that installation error was the cause of the corrosion. Because of that, no reasonable manufacturer would replace the parts under warranty.
 
Additionally, the technician also noticed the black marks where the CPU was in contact with the ball of corrosion. He said that it is likely that some damage was one to the CPU itself, but he did not want to risk a healthy motherboard by testing the CPU.
 
All in all, the repair shop recommends replacing both the CPU and motherboard.

Since I'm now out around $600 CAD, I will definitely be seeking compensation for damages. I will start by sending him an email asking for compensation for the parts that were destroyed by his faulty installation. In that email, I will include that if he refuses to reimburse me or does not respond to my email, I will file an official complaint with the Better Business Bureau and I will initiate a claim with the Civil Resolution Tribunal. Additionally, I will be seeking compensation for all labor costs, including both the installation costs he charged me and the diagnosis costs of the other repair shop, which amounts to approximately an extra $100 CAD. If he refuses to cooperate at that point, I will file an official claim with the BC small claims court. In my claim, I will be citing gross negligence and I will be demanding $1000 CAD for damage to parts, labor costs, and court / court related fees.
 
I will keep this thread updated on further developments. If anyone has any extra advice to offer as to how to make myself more convincing, let me know. Thanks for sticking around guys.

Repair shop just got back to me.
 
The motherboard definitely needs to be replaced. According to the technician who took a look at my computer, it looks like the green blob is actually a blob of corrosion. He also said that although it is likely that the corrosion was caused by thermal compound getting into the CPU socket, he cannot confirm with 100% certainty that the thermal compound caused the corrosion. What he was able to state with near certainty is that installation error was the cause of the corrosion. Because of that, no reasonable manufacturer would replace the parts under warranty.
 
Additionally, the technician also noticed the black marks where the CPU was in contact with the ball of corrosion. He said that it is likely that some damage was one to the CPU itself, but he did not want to risk a healthy motherboard by testing the CPU.
 
All in all, the repair shop recommends replacing both the CPU and motherboard.

Since I'm now out around $600 CAD, I will definitely be seeking compensation for damages. I will start by sending him an email asking for compensation for the parts that were destroyed by his faulty installation. In that email, I will include that if he refuses to reimburse me or does not respond to my email, I will file an official complaint with the Better Business Bureau and I will initiate a claim with the Civil Resolution Tribunal. Additionally, I will be seeking compensation for all labor costs, including both the installation costs he charged me and the diagnosis costs of the other repair shop, which amounts to approximately an extra $100 CAD. If he refuses to cooperate at that point, I will file an official claim with the BC small claims court. In my claim, I will be citing gross negligence and I will be demanding $1000 CAD for damage to parts, labor costs, and court / court related fees.
 
I will keep this thread updated on further developments. If anyone has any extra advice to offer as to how to make myself more convincing, let me know. Thanks for sticking around guys.