NZXT Kraken X63 LED Never Worked and RMA Experience in Liquid and Exotic Cooling Posted 2 hours ago 11 hours ago, Reaper0n3 said: I have. I had full motherboards sent to me before I RMA'd the defective one. CyberpowerPC did that. So it is possible. Also in the corporate world you're never going to send a defective part out before you receive the replacement. All I'm saying is that they could have done better. I scanned the receipt so they could see that I literally just bought it. I wouldn't have bothered with them. If under 14 days I would always just take it to microcenter. They have top notch customer service. I don't need warranty support often, but the quickest way to lose my future business is to offer bad customer service or fail to honor your warranty. All companies seem great until you have a problem, but how a company handles that problem is where you see their true colors. That is why I spend more on EVGA products. I have found that in the event something goes wrong they will exceed my expectations. On the flip side I got burned by PNY on a warranty and I have not purchased another product from them... not even a flash drive. I also make sure to steer people away from them every chance I get. So to continue that tradition. PNY use to offer a "limited lifetime" warranty. The problem was (and they never spelled this out in their terms) that they considered a "lifetime" warranty to mean the lifetime of the card (as in in production) so once they no longer produced the card or had any stock of it to offer as a replacement... you were pretty much screwed (like I was). So just shady practices.