So... I bought a hard drive from Amazon about 6 months ago and it began to fail. I searched for a way to claim my 3 years warranty and I fall on this page: https://www.seagate.com/ca/en/support/warranty-and-replacements/return-policy/
Here are the lines that annoy me :
You must pay shipping costs for all shipments from you to us.
Send your product to Seagate using the carrier of your choice. Please use a method with ability to trace shipment. Seagate is not responsible for shipments for which the carrier cannot provide proof of delivery.
Your original product will NOT be returned to you.
First, not only do you need to pay a third party to have service from them, they force you to pay extra to your carrier for a tracking number. Then, if they decide your warranty is not applicable, you will never get your hard drive back, nor the money you spent to buy it.
I guess they are pretty straight forward in the policy, but the fact is : They may keep your defective hard drive no matter if send you a new one or not! So, depending of the nature and the origin of the damage, you may end up paying to send them something without even being sure if they will replace it. Moreover, you also pay for import fees and all applicable duties when/if they send you a new hard drive.
I'm curious, what do you think? For me, it's clear, until I get a CRAZY deal or they change their return policy, I'm never gonna buy a seagate product again.