Don't pay attention to my bad English, because Englisch isn't my native language.
Hello guys,
So I recently bought a MSI laptop from a friend of mine. And just a week later it freezed while I was using windows 10. After that I didn't got my laptop back to normal again.
This is the laptop I bought:
MSI GS60 2QE-226NL 4K Edition
These are some specification (just to let you know):
Screen: 4K Ultra HD 15.6"
Processor: I7-4720HQ
Videochip: GTX 970M 3GB
Ram: 16GB
SSD: 256GB (2x 128GB in RAID)
HDD: 1TB
Official operating system: Windows 8.1 (windows 10 was later installed don't exactly know when)
My story:
So the story started some months ago when my laptop freezed. So I turned it off and tried to start it up again, but this didn't work. When my laptop turned on it said that my pc ran into a problem. So my laptop tried to solve the problem, but got stuck on this loading screen. Everytime starting it again it was stuck starting up while showing the MSI logo. So I started to re-install windows on my pc (using my usb) hoping to solve this problem, but it failed even by cleaning the disk using diskpart. Everytime installing windows 10 my laptop freezed while installing devices in the windows installation. I searched like every forum on the internet about problems with MSI laptops, but no one of them gave the right answer to my problem.
I gave up trying and thought there was something wrong inside the laptop, but I didn't know what because I could get into my bios and see all the right specifications. But I sent it to MSI repair, because it's free. They said to me that the motherboard was dead and gave me the choice to pay the replacement or get the laptop back. Because of the high cost I asked them to send my laptop back. It wasn't put back in the right way, so I had to do that first. After that I left working on my laptop for some weeks.
Yesterday I started again with searching on forums. I found out that an example like Samsung can block other operating systems on devices to give them no choice than using an older operating system. So I tried to install windows 8.1, the operating system that came with the laptop when I bought it. When the setup launched it was like a really small screen. So I thought this was because of my 4k screen. But that wasn't the only weird thing on the setup, also the lay-out of the setup was messed up. After the installation I was very happy to see windows 8.1 starting up. But there was some black bar on the bottom of my screen overlapping my taskbar (see the included images). And when I wanted to install drivers for my laptop, every installation would just end with an error pop-up. So I got to my configuration panel searching for my devices and printers. Seeing that my laptop device was full of problems. So I tried to solve the problems with troubleshooter, but my laptop was not able to fix any of these problems. (No I didn't got my setup from a weird website, just from the official windows website).
So it turned out that I couldn't even use this windows 8.1, because I couldn't install any driver. I also prefer windows 10 above windows 8. If any of you guys have any ideas maybe fixing this problem let me know and I'll try them. I just really want to get this laptop get to work again, because I need it for school, gaming and almost everything!
I really appreciate every usefull answer! If you need more information, just ask me!
Thanks already!
