Not trying to be rude, but it doesn't matter what you or other "techies" think about Apple and their products.
Apple is a successful business because they make excellent products that people actually buy. End of story. It doesn't matter if some people think that their customer service is bad and therefore Apple is a piece of shit.
LTT reviews a wide range of products, and it's important that their reviews are fair. I'm surprised at how triggered people like you get if they make one good (and honest) review on an Apple product.