All,
I bought a MSI GeForce RTX 2080 Ti Gaming Trio, 11GB GD6 that was malfunctioning and I sent it to MSI via RMA under warranty. I was told that one of chips failed and that they did not have a refurbished card to send back (Feb - March). They are still not able to provide me with the same card refurbished after 65+ business days/90+ days after receiving my card in February . I found out yesterday, after multiple calls, that they just sent out a GeForce RTX 3080 Ventus 3X 10 LHR, 10GB GDDR6X as the upgraded card replacement. I called and complained because my card has RBG lighting and the one they sent has none. They then offered then offered the GeForce RTX 3080 Gaming X Trio 10G, because it has the RGB lighting. Is this the standard of practice? I paid over $1200+ for my card new, the MSI top card at the time of purchase. Should I just except whatever they are willing to send? If not how to go about fighting this? Again, I expected them to send my card refurbished or my card newer MSI GeForce RTX 3080 Ti Gaming Trio. Any guidance would be appreciated. Attached are the spec on the cards!
GeForce-RTX-2080-Ti-GAMING-X-TRIO.pdf
GeForce-RTX-3080-VENTUS-3X-10G-OC-LHR.pdf
GeForce-RTX-3080-GAMING-X-TRIO-10G.pdf