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hosmy13

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  1. Like
    hosmy13 got a reaction from DaiGurenMK42 in PSA: Floatplane Account "Potet" Charges Credit Card over $2000 CAD   
    Thanks! Software development is hard, so I understand.  Have a good holidays!
  2. Informative
    hosmy13 got a reaction from Pleuvior in PSA: Floatplane Account "Potet" Charges Credit Card over $2000 CAD   
    Hi all!
     
    I've stumbled upon a very weird glitch on Floatplane (at least, I hope it's a glitch!). And before anyone asks, yes I've contacted Floatplane support and am still waiting for a reply.
     
    I recently saw on Floatplane that there was a 4th creator added called “Potet”. I was curious and decided to view it. Not knowing that there wasn’t any further verification before subscribing, I pressed “purchase” and it automatically subscribed me. Thinking this wasn’t a big deal, I went and cancelled my subscription right away. However, my problem is that my credit card statement now says I have a pending transaction for $2051.84 CAD! 
     
    I’ve attached 3 screenshots. The 1st being my cancelled subscription on floatplane, the 2nd being the invoice for this “Potet” channel in USD, and the 3rd being my Tangerine pending transaction.
     
    Out of curiosity, is everyone else able to see this "Potet" creator, and has anyone else accidentally subscribed to it and got a huge transaction on their credit card!?
     
    Hopefully Luke and the team can get this fixed soon so nobody else has to have a large transaction on their card!
     
    Thanks!



  3. Like
    hosmy13 reacted to Slick in PSA: Floatplane Account "Potet" Charges Credit Card over $2000 CAD   
    To you as well!
  4. Like
    hosmy13 reacted to Slick in Floatplane Subscriptions & Migrating to Floatplane.com   
    As you may have heard we'll be moving all subscriptions off the LTT Forums and on to Floatplane.com. You will no longer be able to subscribe through the forum AND all billing agreements made through the forum will be cut off. At this time we request that all users cancel their subscriptions on the forum and start new subscriptions on Floatplane.com.
     
    Subscriptions done through the forum have been a major accounting problem for a long time now as the forums billing agreements have all been with Linus Media Group instead of Floatplane media which is an accounting nightmare that we are going to try to avoid in 2019.
     
    As a gift for dealing with the hassle of migrating things over, and to cover any time you had left on your subscription, we will be granting two bonus months to all creators that you are subscribed to on Floatplane.com AND you’ll gain access to an exclusive live chat emoji all on January 31st.
     
    Steps to migrate successfully:
    1) Cancel your subscription on the LTT Forum 

    Method 1, Cancelling through the Forum:
      Hide contents  
    Go to this link: https://linustechtips.com/main/clients/billing-agreements/
    click view details(on the right)
    Click on view(on the right)
    Then click cancel(on the left)
     
    These steps are correct for most people but sometimes the cancel button is sneaky and decides to be somewhere else or isn't there at all.. This is another reason we are moving away from the LTT forums as we can't fix some of the payments problems. If these steps don't work for you please move on to Method 2.
     

    Method 2, Cancelling through PayPal:
      Hide contents  
    Go to this link: https://www.paypal.com/myaccount/autopay/
    Scroll through your active autopays and click on 'Linus'.
    On the right hand side there should be a Status row that shows 'Active'  Click the 'Cancel' Button beside it.
    Click 'Cancel Automatic Payments' on the next popup.
    If this fails for whatever reason.. Move on to method 3.
     
     
    Method 3(Last Resort), Sudo cancel subscription:
      Hide contents  
    Send an email to support@floatplane.com
    Let them know your forum Username/Email and they'll take care of you. Just a heads up that the wait time will be higher than normal as we are receiving a lot of support tickets right now.
     
     
    2) Create or sign in to your existing Floatplane.com account, you can use a forum linked account, that's no problem at all. 
     
    3) Subscribe to whatever creators you want to support. https://www.floatplane.com/browse
     
    4) Sit back and enjoy the content!
     
    5) If you had a yearly subscription – Please send an email to support@floatplane.com with your forum account name and your floatplane account name. They will make sure you get the time you had remaining on your forum subscription added to your new floatplane website subscription.

    Yearly options on the new site are not available at this time but will be soon. 
     
    If all else fails.. Just send an email to support@floatplane.com with any relevant account names, emails, etc. and we'll have you taken care as soon as possible!
     
    Thanks!
     
    Floatplane
  5. Like
    hosmy13 reacted to Slick in PSA: Floatplane Account "Potet" Charges Credit Card over $2000 CAD   
    Tossed you a refund and 6 months of free subscription - big fail on our part. Thanks for being cool about it!
  6. Informative
    hosmy13 reacted to colonel_mortis in Kobtio Ultimate Package?   
    It being displayed is a bug, and the price is also bugged - if you try to subscribe, you will be charged far too much.
    Don't subscribe to it (unless you want to donate thousands of dollars to Floatplane).
     
    If you did subscribe, please PM me.
  7. Like
    hosmy13 got a reaction from leadeater in PSA: Floatplane Account "Potet" Charges Credit Card over $2000 CAD   
    Yea, I noticed that as well. At first I did the calculation and thought it would only be an accidental $16.36 CAD charge (as of the exchange rate right now), but found it was over $2000! Had a mini heart attack!
     
    I have a feeling nobody should be able to see this "Potet" channel as it's only video was a tutorial on subscribing. Seems like a test account for development?
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