A_Mediocre_Kangaroo_Farmer

(shameless self quote, please don't kill) Didn't have to wait for long for the response. The watercooler seems to be what upset people the most and it's unfortunate but no where near malicious as many seem to claim. (People who know Linus Sebastian's character would have been more inclined to believe there was another side to this)
As with all things there is a very small portion of the community that is "hardcore" and the rest are always less knowledgeable and involved. As Linus has stated before, the masses don't listen to everything, remember what he has said before or bother with the full context. To me this means it's important to address things that can affect LTT/LMG.
 
As for the lab, the willingness to "hit the ground running" as it were might be a decision based on "float or sink" for all I know. I don't like to see unpolished processes even though I fully expect the lab will become a global influence on product quality and product claims. With the stated goal of the lab project it will be under constant scrutiny and will be opposed at every turn. This is why it needs to be (as) perfect (as it can be).
 
 

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

I agree, everything about this block including the price tag speaks custom. Adam knew that, wanting to show this product off in the right for a cool tech video. Linus is correct in saying that the product is not going to be a big seller because of how bespoke any system using it would have to be.
 
In the past this has never stopped them from making videos about nonviable but cool tech.

That's a completely different kind of bias

I agree, everything about this block including the price tag speaks custom. Adam knew that, wanting to show this product off in the right for a cool tech video. Linus is correct in saying that the product is not going to be a big seller because of how bespoke any system using it would have to be.
 
In the past this has never stopped them from making videos about nonviable but cool tech.

Even though he made it clear in the video and in his first response to this thread why he thinks the water cooling solution is not a market worthy product (has nothing to do with performance) it seems many consider the negativity to be related to the poor testing methodology. This is bad simply because it's bad practice, but it wouldn't affect the commercial viability of this product. The coolness factor might have been negatively impacted but he does praise the product where it deserves praise, other than performance (we don't know if it's actually good though, that's the bad part).  
 
It's really unfortunate that the prototype was auctioned off. Linus probably had nothing to do with that personally, but he gets the blame and the bill.
 
I'm curious, what would you consider "making this right" though?
May I suggest giving time to a future Billet Labs product if it's video worthy?
After all that's why they got the first video to begin with, it was a really special product.
 

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

Steve has a sarcastic sense of humor, and a sarcastic way of pointing out faults. He's sarcastic, if you don't like it then that's fine. Doesn't mean he's wrong. I wouldn't agree that this is the most snide he has been though.

Steve has a sarcastic sense of humor, and a sarcastic way of pointing out faults. He's sarcastic, if you don't like it then that's fine. Doesn't mean he's wrong. I wouldn't agree that this is the most snide he has been though.

There won't be a big WAN Show segment about this or anything. Most of what I have to say, I've already said, and I've done so privately.

To Steve, I expressed my disappointment that he didn't go through proper journalistic practices in creating this piece. He has my email and number (along with numerous other members of our team) and could have asked me for context that may have proven to be valuable (like the fact that we didn't 'sell' the monoblock, but rather auctioned it for charity due to a miscommunication... AND the fact that while we haven't sent payment yet, we have already agreed to compensate Billet Labs for the cost of their prototype). There are other issues, but I've told him that I won't be drawn into a public sniping match over this and that I'll be continuing to move forward in good faith as part of 'Team Media'. When/if he's ready to do so again I'll be ready.

To my team (and my CEO's team, but realistically I was at the helm for all of these errors, so I need to own it), I stressed the importance of diligence in our work because there are so many eyes on us. We are going through some growing pains - we've been very public about them in the interest of transparency - and it's clear we have some work to do on internal processes and communication. We have already been doing a lot of work internally to clean up our processes, but these things take time. Rome wasn't built in a day, but that's no excuse for sloppiness.

Now, for my community, all I can say is the same things I always say. We know that we're not perfect. We wear our imperfection on our sleeves in the interest of ensuring that we stay accountable to you. But it's sad and unfortunate when this transparency gets warped into a bad thing. The Labs team is hard at work hard creating processes and tools to generate data that will benefit all consumers - a work in progress that is very much not done and that we've communicated needs to be treated as such. Do we have notes under some videos? Yes. Is it because we are striving for transparency/improvement? Yeah... What we're doing hasn't been in many years, if ever.. and we would make a much larger correction if the circumstances merited it. Listing the wrong amount of cache on a table for a CPU review is sloppy, but given that our conclusions are drawn based on our testing, not the spec sheet, it doesn't materially change the recommendation. That doesn't mean these things don't matter. We've set KPIs for our writing/labs team around accuracy, and we are continually installing new checks and balances to ensure that things continue to get better. If you haven't seen the improvement, frankly I wonder if you're really looking for it... The thoroughness that we managed on our last handful of GPU videos is getting really incredible given the limited time we have for these embargoes. I'm REALLY excited about what the future will hold.
 
With all of that said, I still disagree that the Billet Labs video (not the situation with the return, which I've already addressed above) is an 'accuracy' issue. It's more like I just read the room wrong. We COULD have re-tested it with perfect accuracy, but to do so PROPERLY - accounting for which cases it could be installed in (none) and which radiators it would be plumbed with (again... mystery) would have been impossible... and also didn't affect the conclusion of the video... OR SO I THOUGHT...
 
I wanted to evaluate it as a product, and as a product, IF it could manage to compete with the temperatures of the highest end blocks on the planet, it still wouldn't make sense to buy... so from my point of view, re-testing it and finding out that yes, it did in fact run cooler made no difference to the conclusion, so it didn't really make a difference.
 
Adam and I were talking about this today. He advocated for re-testing it regardless of how non-viable it was as a product at the time and I think he expressed really well today why it mattered. It was like making a video about a supercar. It doesn't mater if no one watching will buy it. They just wanna see it rip.  I missed that, but it wasn't because I didn't care about the consumer.. it was because I was so focused on how this product impacted a potential buyer. Either way, clearly my bad, but my intention was never to harm Billet Labs. I specifically called out their incredible machining skills because I wanted to see them create something with a viable market for it and was hoping others would appreciate the fineness of the craftsmanship even if the product was impractical. I still hope they move forward building something else because they obviously have talent and I've watched countless niche water cooling vendors come and go. It's an astonishingly unforgiving market.
 
Either way, I'm sorry I got the community's priorities mixed-up on this one, and that we didn't show the Billet in the best light. Our intention wasn't to hurt anyone. We wanted no one to buy it (because it's an egregious waste of money no matter what temps it runs at) and we wanted Billet to make something marketable (so they can, y'know, eat).
 
With all of this in mind, it saddens me how quickly the pitchforks were raised over this. It also comes across a touch hypocritical when some basic due diligence could have helped clarify much of it. I have a LONG history of meeting issues head on and I've never been afraid to answer questions, which lands me in hot water regularly, but helps keep me in tune with my peers and with the community. The only reason I can think of not to ask me is because my honest response might be inconvenient. 
 
We can test that... with this post. Will the "It was a mistake (a bad one, but a mistake) and they're taking care of it" reality manage to have the same reach? Let's see if anyone actually wants to know what happened. I hope so, but it's been disheartening seeing how many people were willing to jump on us here. Believe it or not, I'm a real person and so is the rest of my team. We are trying our best, and if what we were doing was easy, everyone would do it. Today sucks.
 
Thanks for reading this.

Maybe Edzel is unable to watch, fact check and rebounce 25+ videos in his work week.

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

That's a completely different kind of bias

Maybe Edzel is unable to watch, fact check and rebounce 25+ videos in his work week.

That's a completely different kind of bias

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

but they are mostly irrelevant to the video. You seem to be upset that GN, almost to a level of annoyance, puts accuracy and ethics above LMG's "entertainment" factor.
 
an irrelevant statement of my own: I've noticed LTT videos becoming more focused on including their children viewers and I think their twitch "meme" status has given them a huge growth in child viewership and so they are trying to capitalize on this. It must be insanely good for their bottom line

the argument LTT fanboys use when defending Linus' OBVIOUS conflict of interest framework investment is that as long as he's being factual it doesn't matter. Would you say GN is being factual in their assessment of LMG's deviation from accuracy, ethics and responsibility?

Very well written piece from GN. I hope the response coverers all bases of the issues raised, preferablely with its own video. I think that's going to be required as not many will see the part in a middle of a WAN show where its addressed. If the part about the waterblock is correct, its gonna be a really bad look for LTT, especially with him not even giving it $500 of time. 

The vibe I've always gotten is "Linus doesn't want to have to handle himself like he's running a multimillion dollar company so he's pretending somebody else is running it to make it easier to avoid responsibility when he shoots his mouth off." 

so you expecting them to go full reign on newer products(that might not make the cut)? serously ?\
 
give it time this is why we have the term early adopters fee

Yes. Jellyfin does support using HWA with Intel Arc / DG2 cards on both Windows and Linux 6.2+.
You can occasionally check our jellyfin-ffmpeg updates for better performance on these "bleeding edge" cards.
I bet plex won't support Arc any time soon since they are busy working on their NVIDIA transcoding issues.

This OP is just baiting I think.