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Corsair Nick

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Everything posted by Corsair Nick

  1. Corsair Nick
    Looks like Zotty's diagram, which is entirely accurate. Let me know if you have additional questions or feel free to ask Zotty too. He's put together a variety of diagrams for different iCUE hardware configurations, and very knowledgeable as well.
  2. Corsair Nick
    All relative to what you are looking for in an AIO cooler. Key difference with the new Elite Capellix line is that they include our new Commander Core, there are fewer wires compared to the previous models, and the RGB cap can be removed independent from the pump. With the Commander Core, you can control the fan speed of up to 6 fans, and the RGB lighting of 6 Corsair fans. Platinum Coolers were only able to control 2-3 depending on which model you had. If you're looking for something specific, let me know and I can provide more details.
  3. Corsair Nick
    Which motherboard do you have installed in your system? Also, what other Corsair devices do you have inside your build? Have you put in a support ticket yet on our website? https://support.corsair.com/
  4. Corsair Nick
    I'll pass the feedback along to our engineers to review. If you need a replacement filter, we can have a replacement sent out. You will just need to submit a ticket on our support site: https://support.corsair.com/
  5. Corsair Nick
    Try resetting the keyboard with the following method: Unplug your keyboard. Hold down the FN and F4 keys and plug your keyboard back into your computer. Release the FN and F4 keys after 10 seconds. The keyboard should flash at this point. Open iCUE and update the firmware of your keyboard. Ignore any incompatibility warnings that pop up. If this doesn't work, you'll need to have the keyboard replaced through our RMA team. You can PM me your ticket number and I'll follow up with them if they haven't already responded to you.
  6. Corsair Nick
    Responded to your PM, and we should be able to get this sorted out. After I get your response, I'll reach out to the senior members on our Support Team to get more details.
  7. Corsair Nick
    I personally haven't built a 1000D, but those optimal configurations are the best basis to go off of along with our Hydro X Custom Cooling Configurator. It's going to heavily depend on which components you go with as different brands and thicknesses will play a big part in making it all work together. The configurator below will take some of the guess work out: https://www.corsair.com/us/en/custom-cooling-configurator/ In terms of cooling capacity, it's the largest case and has the most radiator support that we offer. Basically a huge blank slate for anyone that wants an extreme dual system with custom cooling.
  8. Corsair Nick
    Hi @Oblivion_Creature just responded to your PM. Go ahead and send me the information I requested, then I can reach out to support to help out with the replacement.
  9. Corsair Nick
    Yup, we had about a 12 year gap where we didn't make them, but we're back at it. We currently have the one model, CORSAIR A500, which launched at CES earlier this year. It's compatible with all the latest sockets except TR4 and sTRX4.
  10. Corsair Nick
    AIO coolers are not bad by any means, and make up the majority of our CPU cooling line currently. Is there a potential for a leak? Yes, but it is extremely rare in comparison to how many units are manufactured and sold. All of our coolers come with a 5-Year warranty, and should a leak occur, we have policies in place to take care of the customer. Let me know if you have any questions about a specific model.
  11. Corsair Nick
    Not entirely true about the pump depending on which CORSAIR cooler model the OP is looking at from our lineup. Correct, we now support ASUS motherboard lighting control through CORSAIR iCUE. Newer/current motherboards that support ArmoryCrate/Aura Sync should be all be supported in iCUE. Older boards, it becomes a case by case. List of older motherboards supported: https://forum.corsair.com/v3/attachment.php?attachmentid=37222&d=1578350809
  12. Corsair Nick
    Like others mentioned, very case by case basis, and what your habits are. If you think it's one of those "too good of a deal to pass up" then it might not be a bad idea, but that's subjective to you. You can gauge your memory usage in Task Manager for Windows to see how much you're using when you're doing your daily routine for work. To give context, I have to use at least 32GB for my work PC since I have a ton of browser tabs, reports, and apps open all at once. Personal PC, I run 16GB (ITX Build) since it really only gets used for gaming and web surfing.
  13. Corsair Nick
    Thank you for the update. If anything else comes up, feel free to let me know.
  14. Corsair Nick
    @TechnicGeek - I would try the suggestions @Ankerson recommended by switching the 4pin connection for the EPS cable. When you sent your motherboard in for testing, did you send the CPU with it? It's possible you have a short somewhere as well. Are you performing all these tests in your case?
  15. Corsair Nick
    @Randy R can you PM me your ticket number, and I'll escalate it within the Technical Support team?
  16. Corsair Nick
    Great to hear you were able to get taken care of in the end. I'm passing this along to our support team as they were the ones who made a positive difference for you and deserve the credit. Thank you again for sharing your experience.
  17. Corsair Nick
    I checked with my teammate in the EU and it looks like mid-October availability for your region. Not sure what your timeline is for the build, but pre-order will get you in the queue. It should also be available at our retail partners around the same time. No problem about the link, happy to help and make sure you get the right product you need.
  18. Corsair Nick
    Depends on your budget and what size radiator your build will support. From there it narrows down the field of recommendations.
  19. Corsair Nick
    Noticed you have the CORSAIR Platinum H115i (280mm) linked, and wanted to let you know we just launched our new Elite CAPELLIX Cooler line yesterday if you haven't seen it yet. Some enhancements we made were the inclusion of a new COMMANDER CORE for connecting/controlling Fan speed and RGB lighting, modular components for easier installation/reconfiguration, and our CAPELLIX LED's. Performance will be similar, and is compatible with all the current CPU sockets. Let me know if you have any questions about the new cooler line. You mentioned you want a 240mm radiator, but linked to our 280mm, so I included a link to our H100i Elite below for the correct size. https://www.corsair.com/uk/en/Categories/Products/CORSAIR-iCUE/Liquid-Cooling/iCUE-ELITE-CAPELLIX-Liquid-CPU-Cooler/p/CW-9060046-WW
  20. Corsair Nick
    Both are good options we offer, with the RMX having some additional feature that may be preferable. Fully modular for easy removal without affecting cable management and options for sleeved cables. Also a Zero RPM fan mode for silent operation when not under high load or temps. Refurbished units do come with a warranty, 90-days from CORSAIR, should anything happen within that time period.
  21. Corsair Nick

    Yikes! My CX450M's fan is clicking At this poin…

    Corsair Nick replied to Energycore's status update

    @TVwazhere not sure what the exact policy is since I'm in a different department. I know there is some flexibility, but the extent is what I'm not entirely certain of.
  22. Corsair Nick

    Yikes! My CX450M's fan is clicking At this poin…

    Corsair Nick replied to Energycore's status update

    If the PSU is still within the 5-year warranty, we can definitely get it replaced for you. You'll need to submit a ticket on our support site along with a copy of your receipt for proof of purchase. From there we have two options, standard and advanced RMA. Advanced is quicker, we basically put a hold on your CC and send the replacement out to you first. Standard is the traditional send us your unit, we send a replacement back to you. Feel free to PM me your ticket number if you run into any issues, and I'll reach out to our Technical Support team. In the mean time, you can also try this: have the PSU turned off, and use a thin object like a chopstick or pencil to apply pressure to the center cap of the fan. It may have just popped off the hub. https://support.corsair.com/
  23. Corsair Nick
    There are a couple things you can do to test the pump still. The pump uses a mini USB connection, similar to the one on a PS3 controller. You can use a mini to standard USB cable and connect to the back of the motherboard to test if you have one available. We have replacement cables on the website if you want a more permanent solution and take full advantage of the pump: https://www.corsair.com/us/en/Categories/Products/Accessories-|-Parts/PC-Components/Cooling/Hydro-Series™-H100i-H80i-Cable-Kit/p/CW-8960009
  24. Corsair Nick
    Depending on your pump, wouldn't recommend lowering the voltage. We recommend setting all of our pumps that use the 3pin for power to 100% or PWM mode. Setting it lower can cause noise and reliability issues.
  25. Corsair Nick
    What is your pump temp and speed setting in iCUE? How about temps under load? Ticking can be cause by air bubbles, so a pic of how you have the pump mounted might point out some ideas what could be causing it.
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