Heya,
Roughly 9 days ago my Discord account was disabled out of nowhere. Meanwhile I have a big suspicion why, but more on that later. Spoiler: It wasn't even my fault.
In those 9 days I've opened countless tickets via mail, messaged them dozen of times on Twitter both via DM and Mentions, many other people joined in and also tried to get in touch with someone from Discord including Jerry (Barnacules) but without any success. Furthermore I tried reaching them on FaceBook and Instragram which I already knew wouldn't work but still gave it a try.
In those 9 days I've also investigated a bit more, turns out people can mass-ban servers by posting ToS breaking content and mass-reporting the server getting everyone in said server banned in less than an hour and this already happened to countless people on Reddit, Twitter and others telling me so via DMs. This is especially bad for abandoned or not well moderated servers, example when you're in them just for Emojis (like I was). Discord simply goes ahead and disables ALL accounts, without investigating any single cases, and calls it a day. Trying to reach someone to counter that ban simply results in a generic E-Mail by Clyde (their ticket bot) with "We won't reinstate your account".
EDIT: Adding details here, Discord also followed me on Twitter. Yesterday, after 4+ years of following me (being one of the 1.100 people or so) they unfollowed. So some human at their team actually did read my stuff, and decided to ignore it and get petty...
I'm am/was Admin/Moderator of a Partnered Discord Server (Barnacules), hosted multiple communities myself with combined roughly ~5.000 people, was an almost Day 1 member with an account made back in August 2015 and Nitro Supporter ever since it came out in January 2017. They still don't care whatsoever.
I even made 2 videos regarding this, however won't link to them here to not "advertise" anything.
At this point I'm simply just a bit pissed, defeated and don't have much energy left to fight anymore... they simply don't seem to care. Not only does that mean I've lost ALL of the contacts I built up over almost 7 years, it also means that all the chat protocols and servers I joined are now gone most likely forever. I've had multiple people with mental health problems I was talking and taking care of on there which are now left in the dark as to where I went, since that account simply just shows me as "Offline".
Rant over. Thanks for reading.