apologies if if this is the wrong place to post this, but I’m having an issue with plex on a new Linux Virtual machine .
its running the latest Ubuntu and plex version, I’ve chucked a load of resources at the machine, but when I try certain files that work fine through file explorer I get the error “conversion failed. The transcoded crashed or failed to load”
I have tried to reinstall plex, run a cleanup and optimise, enable and disable hardware acceleration, change each of the quality settings.
the one one thing I don’t really want to do is to start again... as I have a lot of media and re-indexing that will be annoying.
if anyone that may have had this problem in the past and has fixed it, let us know what you did!