On Feb 16th I sent in my ASUS GTX 1060 Strix in for RMA as I was having some extremely bad stuttering issues I had already narrowed down the problems that I was having by using another GPU on the same system and having no stuttering issues at all.After packing the GPU in over two inches of packaging material and sending it to ASUS I received an email which read that my GPU's PCB was damaged and ASUS would not cover the damage under there 3-year warranty and they wanted $130 to fix the GPU. Now here is the kicker the box in the first 2 & last 3 photos that they sent me doesn't even match the packaging I sent them and in the last photo the numbers match to the product I sent in but even LinusTechTips has a video on how to remove labels like these.
Note: Only edits done to the third and fifth photo was the blacking out of the barcodes and numbers
Note 2: The damages they are charging me $130 for only covers the PCB but there evidently is also damage on the PCI bracket
After talking to a customer service rep for half an hour trying to explain to them that the damage done to the card isn't even possible unless something ripped through all of the packagings that I had shipped it with and then hit the card. I got the same response that I had received in the email which was that I should dispute it with the shipping company. At this point, I'm so pissed off and I don't know what my next steps should be but all I know is that there seems to be something fishy about this whole RMA thing.
At the moment I am waiting for ASUS to send me my card back once I get it back I will be able to provide more details about what is going on
Edit: I added more photos that ASUS has sent me but they still include photos of a box that I didn't send my GPU in but I still haven't received my GPU yet