Just a heads up this post may be a little long, TLDR and questions at the end. Keen to venture into the world of IPS monitors, I picked up three Acer H236HL (bid if this matters) monitors. I had seen many good reviews, and for the price, they were quite compelling.
Fast forward five months, and I begin to run into issues. This first of which, and by far the worst, is a blue tint over the left third of the screen, that is extremely noticeable, and looks as if it stops half the rows of pixels from showing much colour at all. In the first two images, you will be able to see the blue tint and the pixel row issue. The first time this happened, it only lasted a few hours and only affected my left monitor, and just stopped. I assumed that this was bad, but it did not happen again for over a month, so I dismissed it. Then three months after the first time this happened, it came back, and this time, didn't stop for four consecutive days. At this point, I decided to do something, so I researched the issue as much as I could, I couldn't find anything at all. After hundreds of searches, I called it a night, and went to sleep. When I woke up, I turned my PC back on, and the monitor was back to normal, good as new. I knew this wasn't the end however, and I was dreading it coming back. Before the end of that day, the blue came back, but not on the same monitor, this time, on my right monitor. The left monitor was fine, the middle monitor was also fine. So now I am dealing with two monitors that have this problem, and it's just a time bomb for when one of them goes through this again. This time however, there was more than the blue tint. I noticed I could see the background coloured purple, through windows of applications open. Not all of the background, only the areas with brighter colours. This was present even when the monitor was turned off. I thought this was burned in, but after turning the monitor back on, and trying to find what colours I couldn't see the background through, the monitor pretty much died. Flashing all sorts of colours, purple, blue and even just displaying nothing. My phone was off, and this stopped happening as soon as I had opened up the camera and started recording. I was extremely annoyed I missed it, as this would be the definite proof needed to get it fixed under warranty if I was asked to provide proof. Only half an hour later, it happened again, and this time I managed to record it (the video is linked below). This time however, it did not stop, so I just turned my monitor off, packaged it up and contacted Acer. I had finally given in, I couldn't deal with this issue anymore. It took two weeks to arrange a date for the monitor to be picked up (9 days of me accidently archiving an email.. oops.) I told the person dealing with my case at Acer that I would like to have it picked up on Thursday the 17th of July. They said they had set a date, and someone would come around to pick it up. On Monday, within half an hour before I had to go to work, someone came to pick up the monitor from an unnamed shipping company. I was not prepared as they hadn't sent one of the forms I was told to put with the package until the Friday before and I hadn't yet gotten around to printing it and filling it out. Thankfully, the driver waited ~10 minutes for me rushing around and getting it ready. Thursday came by, and when I am leaving to go to shopping, the same delivery company (different driver) pulls into my driveway, just before I got to the end of it. This confused me as Acer had sent a message saying the issue had been fixed. I assumed they had already sent the monitor back, and then found out that somehow, there had been two bookings to pick up the monitor, on two different days, at two different times. Just last week, I received a package from acer. Immediately I notice something wrong. It's not the same box I sent in (I packaged it in the box it came with when purchased). I assumed the worst, they had sent me a lower grade model, non IPS. After opening it to confirm, they had sent a different model. I send an email, and got a response a day later saying I would be called by the escalations team Monday the 21st of July. Four days go by, no call. I send off an email and get a response apologizing for the inconvenience and they give me an email to contact the escalations department. I sent the email yesterday, hopefully this can be sorted. But the story doesn't end there. Remember the left monitor, that had only gone through the blue tint issue? Well, here I am, 27th July, and the left monitor has the blue tint again. So here I am, sitting on the wrong model monitor, waiting until Monday for a response. Left monitor with it's blue tint issue. TLDR; Left monitor (of three) had weird blue tint, as pictured. Went away after time, and then right monitor had it, went through something weird as seen in the video. Sent monitor to Acer, received the wrong monitor back, didn't get a call. Got an email to contact that could finally help me get this fixed. Left monitor gets the blue tint back.
I'm looking at other IPS monitors to get away from this and hopefully never have to deal with it again, and seeing as my LG TV has been amazing, so I have been considering getting two LG 23MP75HM-P monitors, as I now use my LG TV as the my third monitor. Opinions and options on what to do would be greatly appreciated. Images and video: As you can see in this image, on the left is the blue tint. http://i.imgur.com/kNFGw2e.jpg This image shows the horizontal rows that are displaying the wrong colour. It is most noticeable on red. http://i.imgur.com/VVUjJ25.jpg
Update 1: So after a little more searching I have found this review on amazon that has the user experiencing the same issue: http://www.amazon.com/review/RHEZ6DMTQRM30/ref=cm_cr_pr_perm?ie=UTF8&ASIN=B00AZMLIDQ Since the 27th of July, someone at Acer has managed to organise it to be picked up, and just 3 days ago they did pick it up. They are now organising store credit at the retailer I purchased this monitor from. I am very thankful for this, as it's a better resolution that what originally had been organised. A new problem arrises. The left monitor (let's call this one monitor #1) still has the blue horizontal issue. Now the originally middle monitor (this one can be monitor #2) has exactly the same issue, but red instead of blue, it's 40% darker and more noticeable, and it constantly has waves running down the left side. Acer had informed me that they didn't send me an H236HL because that product is EoL and they did not have any in stock. It appears while these monitors work, they are very nice. But after some time, they have a chance of running into this issue, and the best possible resolution is to send it back to Acer. It's going to come back eventually, and you should take advantage of the warranty while you can. As for the 2 now damaged ones, I will be contacting Acer and accepting whatever monitors they send me, or whatever remedy for this situation. That has been all,