I am using a Deathadder Chroma and the mouse cursor can move sometimes but frequently stops working (lighting goes off) and my PC makes a sound similar to when i disconnect a device. I tried getting help from Razer Support but even after cleaning my sensor with a Q-tip and some isopropyl alcohol, reinstalling Synapse, disabling stats tracker(or something), connecting to various USB ports,reducing polling rate, i still hv the same problem. The mouse also stops working when i lift the mouse up. Funny thing is, even without Synapse on my spare laptop,i could use it perfectly fine.
Sadly, i purchased this mouse (used) from someone else so im not sure if the previous owner dropped it to make it malfunction. And of course i used a mouse pad.
I really have no clue what went wrong, since Razer Support says that since the mouse can work on another device, hardware issues is not the problem, to ' isolate the contributing factor of the issue at hand.'
TIA