Hey all,
During the cyber monday rush I had thrown a cart together that I handed off to my parents for Christmas stuff. I definitely saw the huge demand they got, certainly overwhelming them. However the order we got quickly switched to "label created, waiting for package", and then sat like that for the next 20-ish days. My parent reached out inquiring about the weird status and got brushed off with no information and a short annoyed response. It took a second email to get a more helpful response, saying they'll look into it, and most of our stuff got moving around a week after that. But as of today, we're still missing the bottle and have had no communication about it. By looking at the website myself, I can see that all 21oz bottles are out of stock, and it now says back-ordered on our order, so what's going on there? It was certainly in-stock when we ordered. The poor communication is really the main issue.
I adore LTT and the great quality and service Linus strives for, but the slow shipping (understandable), unclear statuses, rude response, and lack of transparency all at once has honestly ruined LTT's reputation for my parents (their words not mine), and is really not making me feel fuzzy about them either, especially when seeing how Linus portrays their support on WAN show. Again I want to reiterate that it's not my goal to bash the customer service team, especially when it was during a difficult time, but they need to straighten out their processes and make sure to send accurate (and polite) information out to their customers.
Thanks for listening, I really wanted to get this out of my system as it has left a bad taste in my mouth, and stopped me from buying one of the recent launches.