97hummer

I've also gotten this response when getting a new monitor sent to me and it's very much confusing especially when you don't trust them. But they're not consistent because the last time I sent my monitor back for replacement they didn't email me until a couple of days after they shipped my replacement and it was just a generic one with the tracking. I was getting very concerned knowing they normally did email you and with my history dealing with asus.

Edit: this issue was resolved with the help of the LTT team.

Hi first time user of the form, been watching LTT for the last couple years. So last week I decide to pick up some more charging bricks and cables, and I choose to buy from Ugreen instead of my usual brand Anker thanks to LTT. When I received my order I was shocked when I noticed I was missing a wall charger. Naturally I start emailing them hoping to get a new one sent out. But to my surprise they basically didn't care I didn't receive my 50 USD item, and insisted that it was sent in the box with the rest of the items. Even after several emails back and forth, they didn't budge from the position that I received my item. I'm attaching My emails with them, so maybe more people won't get screwed.

100% agree on ASUS being crap. Back in 2017, I RMA'd a Rampage VI Extreme as it would freeze in bios before posting. I paid for shipping ect... They claimed they couldn't reproduce the issue and sent me the same dead board back.
They claimed it had to be my ram. So I swapped the ram for testing.
Then they claimed the PSU. I bought a new PSU.
Then they claimed the CPU, I tested another and same issue.
Finally, they agreed to do another RMA. Which big shock, they found the board didn't work. Turns out they don't actually test the boards when you RMA them. They just use a few probe points, they don't even bother to boot the board before claiming it works. Oh and the turn around time is 10-15 business days each time.

Well i got another broken GPU from Asus, After telling me that they fixed my 3080, I got it back, and now I'm having screen flickering and artifacting even on YouTube. I cant afford to send it back to Asus right now so does any one have any ideas?

If a USB device can kill your CPU that's still the motherboards fault lol. The only thing that should die from USB is USB itself, anything else is poor design. Although with how Asus products have dived in quality recently I wouldn't be surprised at all.

Heya, not entirely sure if this is the right place (as some people I talked to suggested I bring it up here). 
 
With that out the way, I guess it's onto my issue that I'm gonna bring up with ASUS.
 
Firstly, I've had 3 Tuf Gaming B550 Plus (WiFi) boards die out of the 3 that I've had since 2021.
 
I purchased the first board back in 2021, and ran that with an R5 3600X stock (no PBO, no OC). In early 2022 that board's SOC VRM phases exploded (like literally exploded). After that explosion fiasco, unbeknownst to me, my R5 3600X started its long trip down its degradation valley. At the time I only had 2 DIMMs, and this will become important later on.
 
A month later they replaced the board with a used and previously RMA'd board (which I'm all for having a board that was used, assuming it was actually tested and verified to not have issues).
 
For my birthday in 2022 I upgraded to an R9 5900X and an additional 16GB of RAM (32GBs of 2 kits of 2x8GB DIMMs) in that 2nd board (also ran at stock, no OC, no PBO). The 2nd board would ultimately wind up killing that 5900X during a cold boot, with the 5900X making an audible *pop sizzle*, which burned me when I touched it after tearing the rig down. 
 
With the death of that 5900X I had dropped my 3600X back into that board, and had even worse stability issues. This was partially solved by removing 2 of my 4 DIMMs, however it was never entirely solved. This board also added more degradation onto that 3600X in the month and a half it took ASUS to replace that board.
 
After replacing the first 5900X (which costed me $415 CAD in the first place) I had RMA'd that 2nd board due to incredible RAM instability issues (2133 JEDEC specs were unstable with all of my memory kits, 2x 2x8GB 3200 C16 Trident Z RGB and 1x 2x8GB 4000 C19 Patriot Viper STEEL running at any speed).
 
ASUS accepted the RMA, and told me that they were "unable to replicate the issue" however, that was because "the board never worked for [them] in the first place".
 
They replaced it with yet another previously RMA'd board (proven by the fact that they didn't even remove the original serial number sticker before slapping a new one overtop of it), which ultimately failed on Sept 16th this year, taking my 2nd 5900X with it. The board fails the POST at VGA every time, regardless of if a GPU is installed or not. Only time it doesn't fail there is if you remove all DIMMs, then it instant fails because no DIMMs are installed.
 
After testing my 3600X and 5900X in my old Gigabyte AB350M-DS3H with the newest bios, the 5900X refused to POST, and the 3600X worked, although when testing it refused to boost at all. It stayed at its base clock of 3.8GHz, even when doing light workloads. It is still also unstable with 4 DIMMs.
 
I contacted ASUS again asking for compensation of shipping, for the damaged CPUs, and for a brand new board, and they told me I'd have to pay to ship a THIRD dead board to them, which would equate to a total cost of $60 of shipping (3 instances of $20) for a $140 board, and they couldn't cover the remaining demands.
 
Obviously angered by the news, I contacted their CEOs office, and they've since promised me a brand new in box sample, with the shipping covered. However, they are entirely refusing to compensate me for the 2x 5900X chips being dead and the 3600X so heavily degraded that it no longer works with 4 DIMMs and no longer boosts AT ALL. Their reasoning is "we only cover ASUS products. Sorry. You'll have to talk with AMD to see their policy on replacements".
 
The issue is, AMD explicitly only covers manufacturing defects. This is very clearly NOT a manufacturing defect, and as a result, wouldn't be covered. I've effectively managed to throw ~$1,300 CAD down the drain because of these boards failing, and I'm getting absolutely nowhere with ASUS.
 
I've been fighting them constantly, non stop, and they will not budge beyond covering the cost of shipping and a brand new board. Although I appreciate the certainty of getting a new board, as well as having shipping both ways, I literally don't have anything to put into the new board because that 3600X is so degraded it literally practically doesn't work anymore (Requires VSOC to be at 1.2-1.25V in order for the IMC to even function).
 
I'm a broke college student, without a job, and I literally can't afford to buy a new CPU. I need this computer for school, and won't be able to do anything with the new replacement board until I get a CPU that functions...
 
I've attached some pictures of the 3rd board's serial number fiasco (obviously with the caveat that I've covered the serial number itself for privacy and safety reasons. The last picture shows the first 3 digits of the old number (M5M) and first 2 digits of the new number (LA) to show you what I mean).
 
I'm at my Wit's end, and I am trying to find any and all solutions to just get a working system, without being treated like I'm an idiot who doesn't know what I'm talking about. Any time I call for support I'm always cut off, told that what I'm saying isn't true, and that I'm wrong.
 
Heck, one of the times I called I had a support lady told me that my 3 GPUs (GTX 750 Ti, 1050 Ti and RX 6700 XT, tested in 2 other PCs to be known working and good) weren't "known good" because "they're used and can be incompatable or damaged. [They maybe] showing signs of damage in this motherboard but not other ones". Literally was told "Did you try buying a new in box GPU to verify? You can never be too sure about used GPUs you know". Finally, I was wrong because "the Q-LED says it's a VGA issue, not a board issue".
 
It's frustrating, degrading and exhausting that the 10 years of my PC enthusiast experience and knowledge is being treated as non-existent, and that I have to deal with this every time a board dies. Additionally, it's already way too expensive on top of all this...
 
I normally never want to make a big fuss out of things, but I literally need a computer for school, I'm tired of being told I'm wrong or that I've got things all wrong, and I can't afford to just go buy a new CPU again, for the 4th time.
 
I understand hardware fails, it's why I didn't really bother to be frustrated after the first board exploding. When the second board failed, I didn't complain, but was understandably worried and annoyed. But 3 times, with the same excuses and toxic dealings with phone staff? Enough is enough.
 
Edit: Additionally, the support people I interacted with have all said this "isn't ASUS' fault that the boards or the processors inside the boards have failed"
 

Keeping compatibility between and old ecosystem and a new one is often much easier said than done.  Also, even if you replace everything with the new products in your build, there's no reason for the old stuff to end up in a trash can.  A lot of people put together builds for friends/family memebers using old parts from their system.  Heck, you can just post the old stuff as free curb alert on Craigslist or whatever, I guarantee you someone will want it.  If the stuff somehow ends up in a trash can, that's on the consumer for being too lazy to even take 2 minutes to curb alert it or whatever, that's not the manufacturer's responsibility at that point.

So it's been a long time since I originally posted here about my issues with Asus and wanted to give a final update on what happened since it ended up taking 14 months to mostly resolve the RMA. 
 
I ended up getting a model change to a full size 27” desktop monitor after having several replacements for the portable monitor that I bought. It was my choice to pick a full size monitor but in reality I didn't want a full size monitor but chose it in hopes I would have better luck with it and put this year long nightmare to an end and not end up with nothing. 
 
What happened over the last several months is Asus offered me another replacement but this time as a “curiosity” even tho they had yet to send me a monitor that was even close to acceptable quality. I'm not even trying to be picky because what I got was monitors that had the worst backlight bleed I have ever seen (I'll attach a pic showing it but it's honestly not as bad looking as it was in person) and problems with the headphone jack. Because it was a “curiosity” and not knowing what would happen if I got another bad one I thought I should push for a different model this time and they agreed to it.
But it fell apart after that. At first, they got the RMA all messed up because they set it up to put a hold on my card for the full value of the monitor but I agreed to send mine back first to not do the hold and then second it was for the same model replacement. 
That took some time to sort out but after it was they started offering me different models for replacement and after like a month going back and forth they asked what model I would like. It took me a few days to think it all through and I emailed them the model I would like to get (just to be clear I emailed the model and gave the reason for my pick and asked if it was okay and did not demand it) but I never got a response for a month but when they did email they ignored the last email with the requested monitor and set up an RMA for the original model again and again wanting to put a hold on my card.
 
Getting that all sorted again took a while and then they finally did email me offering the monitor I requested so I quickly accepted it. But when I went to ship my monitor to them the FedEx shipping label they provided was invalid and I had to 3 different times (1 email and 2 chats) while providing screenshots of FedEx website until they finally sent me a new label instead of the same shipping label link taking. One chat agent did say they had been having that problem. 
 
After all that I finally got a new monitor at the beginning of September and 14 months later that I can at least use. But I'm still unfortunately dealing with Asus as I was told they could extend the warranty to cover the time lost on it for me but only after I got the replacement. Well they have only extended it 6 months and when I said 6 months wasn't long enough since they made this take 14 months I got this email on the 16th.
 
“Even with the high importance ASUS places on quality, at the end of the day, our units are very complex technical products that can sometimes malfunction on the hardware side.We are sorry that this appears to be the case with your unit, but we will gladly complete the repair. Upon checking here, we were able to provide a 6-month warranty extension. Apparently, that's the only extension that we can provide, as we do not offer warranty purchases.”
 
I immediately replied back with a big email explaining everything they had done and why this was really a customer service problem.  I have gotten 2 emails since then 
 
First email on the 17th.
“We understand that the 6-month warranty extension was not enough.
 
We understand that this is frustrating and we want to assure you that we understand the importance of this issue. We are currently working with our Technical Support Department to determine the best next steps for resolution.”
 
Second email on the 21st.
“We are still waiting for the response of our Higher Management for the concern of yours regarding about the warranty extension. We do apologize for the delay.”
 
I'm now just waiting to hear back if they will extend my warranty beyond 6 months and get anywhere close to 14 months. But now at 15 months not being fully resolved and I know this take time but I feel like this point they should be on it and had an answer already.
 

So it's been a long time since I originally posted here about my issues with Asus and wanted to give a final update on what happened since it ended up taking 14 months to mostly resolve the RMA. 
 
I ended up getting a model change to a full size 27” desktop monitor after having several replacements for the portable monitor that I bought. It was my choice to pick a full size monitor but in reality I didn't want a full size monitor but chose it in hopes I would have better luck with it and put this year long nightmare to an end and not end up with nothing. 
 
What happened over the last several months is Asus offered me another replacement but this time as a “curiosity” even tho they had yet to send me a monitor that was even close to acceptable quality. I'm not even trying to be picky because what I got was monitors that had the worst backlight bleed I have ever seen (I'll attach a pic showing it but it's honestly not as bad looking as it was in person) and problems with the headphone jack. Because it was a “curiosity” and not knowing what would happen if I got another bad one I thought I should push for a different model this time and they agreed to it.
But it fell apart after that. At first, they got the RMA all messed up because they set it up to put a hold on my card for the full value of the monitor but I agreed to send mine back first to not do the hold and then second it was for the same model replacement. 
That took some time to sort out but after it was they started offering me different models for replacement and after like a month going back and forth they asked what model I would like. It took me a few days to think it all through and I emailed them the model I would like to get (just to be clear I emailed the model and gave the reason for my pick and asked if it was okay and did not demand it) but I never got a response for a month but when they did email they ignored the last email with the requested monitor and set up an RMA for the original model again and again wanting to put a hold on my card.
 
Getting that all sorted again took a while and then they finally did email me offering the monitor I requested so I quickly accepted it. But when I went to ship my monitor to them the FedEx shipping label they provided was invalid and I had to 3 different times (1 email and 2 chats) while providing screenshots of FedEx website until they finally sent me a new label instead of the same shipping label link taking. One chat agent did say they had been having that problem. 
 
After all that I finally got a new monitor at the beginning of September and 14 months later that I can at least use. But I'm still unfortunately dealing with Asus as I was told they could extend the warranty to cover the time lost on it for me but only after I got the replacement. Well they have only extended it 6 months and when I said 6 months wasn't long enough since they made this take 14 months I got this email on the 16th.
 
“Even with the high importance ASUS places on quality, at the end of the day, our units are very complex technical products that can sometimes malfunction on the hardware side.We are sorry that this appears to be the case with your unit, but we will gladly complete the repair. Upon checking here, we were able to provide a 6-month warranty extension. Apparently, that's the only extension that we can provide, as we do not offer warranty purchases.”
 
I immediately replied back with a big email explaining everything they had done and why this was really a customer service problem.  I have gotten 2 emails since then 
 
First email on the 17th.
“We understand that the 6-month warranty extension was not enough.
 
We understand that this is frustrating and we want to assure you that we understand the importance of this issue. We are currently working with our Technical Support Department to determine the best next steps for resolution.”
 
Second email on the 21st.
“We are still waiting for the response of our Higher Management for the concern of yours regarding about the warranty extension. We do apologize for the delay.”
 
I'm now just waiting to hear back if they will extend my warranty beyond 6 months and get anywhere close to 14 months. But now at 15 months not being fully resolved and I know this take time but I feel like this point they should be on it and had an answer already.
 

Yet another support conversation with ASUS has resulted in being told I bought the Laptop from Best Buy and they will handle its support.
Best Buy wants me to pay,  and now its out of warranty, but it was in warranty when the first conversation took place.   
Best Buy wants me to pay for a repair.  ASUS refuses to support it.

Why is LMG taking money from a company who pushes support and warranty on the retail company, where they don't want to repair it under warranty?  What the heck is going on at LMG?

That's not what I was doubting. You go from saying they've sponsored hundreds of thousands of dollars, to their booth alone cost millions. 

Definitely don't watch the latest video, ASUS sponsored it and Linus promotes their products throughout the whole thing lol.

Recommending ASUS products is just sending people to be destroyed by their customer support. 

I got another Email from Asus today; they indeed emailed me back within 24-48 hours like they said they would in the email they sent me on Sunday the 17th. However, this new email did not address any of my issues in the email that I emailed them about in the response to the email I sent back to them on the 17. This new email was, for the most part, a copy and paste of the email I received on the 17th, including stating that they would email me again in 24-48 hours. The only difference is that this one is from another person named Deejay L. They thanked me for being patient... I am not being patient anymore, and I have not been since dealing with this nightmare. I also still have not been contacted but a manager either; it's only been over a week now since they said someone would contact me.  LTT please DROP ASUS. They do not care about their customers at all. this has been made completely blatant now to me and everyone else who has commented on my posts along with posting their own horror stories.   

Do you guys know what I can do about my Problem with Asus? From what I see on the forms, it seems like a rather common problem. As a user, I'm feeling very helpless since they don't seem to care about the people who buy their products.

I think at this point if Asus aren't even willing to publicly admit they have serious warranty issues that need addressing it's not feasible to keep them as a sponsor. At the very least give them an ultimatum to act in some meaningful and visible way then drop them when they don't comply. Not some wishy washy we're going to pause sponsorships something more along the lines of "We won't work with Asus at all until they have solved warranty concerns and currently recommend against buying Asus products". Also add a pinned comment recommending against buying Asus products on the sponsor secret shopper video. That video is currently causing active harm for your community and by keeping it as is LMG is acting contrary to the way Linus describes LMG sponsor relations. LMG as a whole has been relatively good at dropping sponsors who don't respect the trust the community have with LMG but with Asus that precedent has been thrown out the window. If the Asus situation continues as is I feel bad for other sponsors because their sponsor spots are directly being devalued as trust is continually eroded by Asus and LMG's inaction towards Asus. I'm willing to wait it out a little longer but I just don't see how Asus have earnt the significant good will LMG are giving them. I don't buy that it's the money, sure they're probably a large sponsor but LMG has diversified massively specifically so they aren't beholden to a single entity. I don't think the business team or Linus himself are stupid enough to intentionally choose money over the community but I have a suspicion that personal relationships between Asus and LMG are causing some of these issues to drag on longer than they otherwise would. At the very least that's a conclusion LMG haven't done anything to rule out and that itself is troubling.

I used to buy Asus products and really enjoyed them but their products and warranties have taken a dive and they're not going to change while the largest pc tech channel is still on their side. If they were going to change anytime soon it would have actually started by now.

Also it's gotten so bad that I open this thread and expect new Asus horror stories. It's like a magazine subscription from hell that unlike actual magazines is still going.

How many more horror stories until LMG drops Asus?  (I ask this as a generally happy owner of a 2021 G14.). It's extremely apparent that Asus is just not a safe recommendation anymore, which is sad, given how good some products like the G14 are.

Is there any reason ASUS was missing from here:
 
They've shown a significant pattern of malicious behaviour over a long period of time now with no indication of change. What would they even have to do at this point in order to be dropped as a sponsor? It also doesn't help that the secret shopper rating they got was complete bullshit. I'm not attributing malice to that rating but when given in context to how Asus has been acting for the last few years it really doesn't come off well. Then adding on that Gary Key was the Sr director of marketing at Asus while a lot of these issues were starting to pop up already I don't see the justification for such softball treatment. Maybe I see the justification if you'd rather try and convince Asus to change as it'd be a benefit for the community but at what point have they gone too far to justify still working with them? The unintentional implication here is that Asus are receiving unfair treatment and there's been nothing from LMG to indicate otherwise. Even the statement in this thread about Asus was softball and comes off more as an excuse for them than anything. How long will you wait for a reply when these issues are ones that needed to be actioned on 3 months ago (or arguably years ago)? As big as Asus are they should have hard answers in terms of a plan by now (ideally including public acknowledgement of the issues but they'd never do that) and if they don't I don't see how LMGs sponsor relationship with them is salvageable. They're not fixing their brand image and continuing to have them as a sponsor only brings LMGs image down with them.

I'm going to also voice concern about ASUS here.
ASUS used to be a brand I was heavily invested in.  Bought ASUS motherboards, laptops, video cards, even some peripherals.
They had a stellar CS history with me.   Until the past 3 years.
Now ASUS won't fix or replace anything.    

My most recent problem was with my Zephyrus M16.  I had it 11 months and the Thunderbolt 4 port died.  When I contacted support they told me that I bought the laptop from Best Buy so I would need to handle my support through Geek Squad.   Seriously!?!?
In the end ASUS continued to push me to Best Buy even with my pushing back about 1st party repairs while under warranty.
In the end when I did approach Geek Squad I was told I would have to pay for the repair even though it was under warranty.
 
I have sworn off buying any more ASUS products because of this.    I build 20-100 PCs a year for people and while I don't expect my moving away from their products for future builds are going to hurt them I hope LTT/LMG will think real hard about continuing to work with ASUS.  Their behavior lately has been extremely anti-consumer.

UPDATE 8/28/23
ASUS has blamed the problem on me. To you ASUS, how dare you. You sent me a damaged unit as a "suitable replacement", and now it's my problem. How dare you. This is all your problem, not mine. Shame on you ASUS.

Asus refuses to truly honour the warranty on this guy's 3070 Ti. Instead offering him a downgrade with the 4060 Ti
 
 

Hey everyone,
 
Over the past three months I have had an absolute nightmare of an experience with ASUS support, regarding damages to the structure of the G14, damages which have been proven by the reddit and other online communities to be an issue of the design. However, my experience goes beyond that.
 
I have now been through 4 RMAs regarding the same 2022 G14 unit. Through three months, they have managed to not repair anything which I have explicitly told them were issues in email communications with their support teams, or on the RMA slip that they, by the way, require, to be included in the box with the RMA. Not only they did never repair anything that I asked them to, they managed to do more damage, such as smudges all over the body of the computer, to white goo stuck in the heatsink of the laptop. 
 
However, the worst was a few days ago, when I finally had enough and requested a replacement unit from ASUS so I could go back to doing my daily work on my computer. ASUS, in our emails, promised that I would receive a "suitable" replacement unit, but what I received in the mail was nothing short of utterly ridiculous. The unit was dirty, it had smudges and stains all around the body, there was a white hair sticking out of the heatsink, the screen was bent in to the point where the keyboard left a mark on the screen, there were cracks present all around the unit, especially around the bottom case and the hinges, and there was even a chunk of the bottom case missing near one of the major cracks. And the worst insult? They couldn't even be bothered to supply a charger that was the correct wattage.
 
I have started my 5th RMA now with ASUS and have expressed my disappointment, but further courses of action are still up in the air. At this rate, I no longer feel that I can trust ASUS's support or repair services to repair my unit, supply me a "suitable" replacement, or even supply me a new unit. I'm really out of options here as I spent a lot of my money on that computer last year to last me through school, and now I am left with no work computer at all. I'm currently awaiting a response from their support team, but I have little to no faith they will manage to get it right this time. Shame on you ASUS. Shame.

I'm having a terrible time with Asus at the moment.
 
Just over a month ago I opened ticket about two problems I was having. Apparently foolishly I have both an Asus motherboard and graphics card.
 
The first problem being a bit weird; I installed a BIOS update for a CPU vulnerability, but after installation the CPU just wouldn't boost. I downgraded the BIOS, reinstalled it, still had the same problem, so opened the ticket. I eventually solved this myself about two weeks ago after getting sick of messages back and forth that centred around "well it works for us" and not much more. Apparently upgrading the BIOS for the third time was just the trick and now the boost behaviour is back to normal. No thanks for the help there, but at least it's resolved.
 
The second problem is even more weird; I'd previously had problems running PCIE gen 4 with DDR4 at 1.35V, mostly causing the GPU to not be recognised. I worked around them for a while by manually setting the PCIE slots to PCIE gen 3 in the BIOS and all was good. After installing the new BIOS for the first time, the BIOS started occasionally reporting that the GPU did not support UEFI and it was enabling CSM, and thus disabling secure boot. I turn CSM back on and the machine boots normally. This gives me a kick to finally solve the problem with the DDR4 at 1.35V and eventually got it running at 1.2V, and life is good back on PCIE gen 4. This was a whole saga with Crucial giving me the run around because I asked for timings to run the DDR4 at 3200MHz when the only settings on the DIMMs were for 3600MHz, but I used the old technique of making a wild-ass guess at the timings, and it worked first time.
 
Back to Asus; on booting from cold the machine still tells me the GPU doesn't support UEFI, I go through the dance disabling CSM and booting normally. A few days ago Asus gave up and told me to RMA with the note that they will not accept a direct RMA from me. I ignore my concerns about an RMA taking many months, and asked if they want me to RMA both parts, or just one, since I bought them from different sellers and didn't fancy my chances with RMAing apparently otherwise working parts when the problem might only show when they're tested together.
 
Their response? They don't advise on third party parts. They didn't even read the ticket.
 
I'm sick of this, I don't know why I trusted them and gave them so much money. Don't buy Asus, don't accept sponsorships from Asus.

Heads up for anyone considering buying the ROG Chariot, DONT!
Asus is currently in violation of 15 U.S.C. § 2301 et seq. by not disclosing the warranty period for its obscene $700 gaming chair. which by the way is apperantly only 1 year. I have been trying to correct this issue with ASUS for weeks (almost a month) and they continue to play dumb and requested proof of purchase no less than 9 times during my attempt to get a replacement gas cylinder for the chair as the one I have malfunctions. Also when they finally did give me info on the "warranty" they claimed it was only 1 year and tried to convince me it was out of warranty before I even purchased it from microcenter. Asus has some of the worst customer service in the entire industry and if you really want a gaming chair I would suggest Corsair or Secret Labs. This is no different from a few months ago when they got caught trying to void thousands of warranties and they claimed they would still honor them after massive public backlash. And companies mus be held accountable for illegal and shady business dealings.
 
here is the warranty info provided by Asus that DOES NOT include the required stated Warranty period as as well as a direct link to the US LAW requiring this info.
https://rog.asus.com/apparel-bags-gear/gear/rog-chariot-gaming-chair-model/helpdesk_warranty/
http://uscode.house.gov/view.xhtml?req=granuleid%3AUSC-prelim-title15-chapter50&edition=prelim
 
also a screenshot to ensure that they dont try to cover this up by amending the warranty page.
 

 

You have no idea what the GoFundMe campaign was for / it's intentions. How in the would can you say he's using the money to "buy himself a gift"?

Maybe the warranty is different on the motherboard but when I needed a replacement monitor after Asus damaged mine they offered me different models because the same model wasn't in stock but I didn't take them up on any of the offers. 
But after having several replacements of the same model that all had flaws/issues I asked to get a different model replacement and that had to be allowed by the upper level support and it was. Just now it's taken months to try and get a different model and they can't seem to get their game together.
So unless the warranty is different for the motherboard I don't understand why they told you that while that was never a problem for me. 
 
Now 1 year and 1 month into this RMA though and no end in sight.