I had a similar case with my own computer, suddenly no usb ports would work, except 2.0 ports. What I did was to manually remove all registry entries associated to usb:
-Open device manager, find the ports that dont work > right click > properties then write down the error code.
-If you get error code 19,31,32,37,39 or 41 then do this https://www.repairwin.com/fix-usb-error-code-39-usb-not-working-error/
I would say first uninstall drivers, then delete registry entries> restart