Noodlefu

It wasn't a joke, six nines is in reference to 99.9999% uptime, it's a common industry term. This right here is a perfect example of people overthinking the smallest of details and making mountains out of molehills. See here if you don't believe me: https://en.wikipedia.org/wiki/High_availability#:~:text=99.9999%-,("six nines"),-31.56 seconds

Fucking hell, please everyone stop spouting this nonsense. You and anyone else quoting this are reaching. Six nines is in reference to 99.9999% uptime, i.e. high availability. It's what a CTO would use to reference 30~ seconds of downtime a year, and commonplace among large service dependency organisations. Stop reading into everything as meaning harm.

We don't know that. We know that Billet told GN that, but we don't have LTT's side. One of the biggest issues I have with GN's video is the fact they haven't reached out to LTT for comment, and I don't abide by the statement that they don't have to - that's a poor excuse. Good journalistic practices ensure this is always done for a reason. Playing devils advocate, what if LTT is able to provide emails that show this in an entirely different light? All of a sudden GN falls pray to their own argument and they've brought misinformation to the masses. All around this is a pretty poor showing from both LTT and GN - both should hold themselves to a higher standard.

Evri marked my screwdriver as being delivered after 3 weeks of sitting in a warehouse waiting to be delivered. The fact I did not receive my screwdriver, and it was marked as delivered at 8 PM on a national holiday, where Evri were not working, is hilarious. This is the second screw-up ordering something from LTT (the first was charging VAT twice). I've already contacted support. I'm absolutely overcome with joy at the thought of another instance where I'm going to have to wait 3 weeks per reply just to be told that they can't ship me another one for months, and there will be zero compensation. Why LTT decided to use Evri is beyond me.

Tweeted Nick Light, got an immediate email within a couple of hours with a refund. To others reading this, I like the products, but the support experience has cemented the fact I won't be purchasing anything further from LTT again. Love the t-shirts, hoodies, backpack, screwdriver, all of it, but waiting almost a month for a refund on something they took in error due to a software error on their end and only receiving a copy and paste reply quoting "temporary" high traffic (is one month temporary?), doesn't sit right with me. I dread to think if I need to reach out again in the future. Maybe they'll fix this, I don't care, I've wasted more time and energy trying to get my money back than they've refunded. Good luck to the rest of you. Oh, and if you dare to think about compensation in any format, it's a no: "We can provide zero additional compensation at this time.".

This would be great if it were true, but sadly it isn't. I had someone reply on the 29th of November to me, the only reply, despite multiple chases via email I've had no response since. It's getting to the point where I'm going to have to pull in my issuer. If this were £10 I'd probably wait, but £62 is not a small amount for LTT to be sat on incorrectly for over a month.

Still 10 days without a response for contact that was initiated almost a month ago. Baffling.

I sent an email on the 17th of November due to them charging me £62~ over what they should have and not correctly filing tax, got a reply on the 29th of November, replied immediately and been waiting since. You'll find similar stories everywhere - it's by far one of the worst support experiences I've had.

I appreciate the letter issue is Parcel Farce's, not LTT's. Having said that, the rest of the debacle is within their hands to resolve. It is entirely within their power to automatically refund all VAT taken for orders into the UK, and they certainly have power over their shipping partners, who should have sent notifications via email (I have received these in the past, including for DHL, Parcel Force, etc, so I assume they're not passing on the right info in the first instance, and as a result, no notifications are received).

I'm not pleased. I called without my letter as I was worried about the 20 day holding limit, and found I had 1 day left remaining to pay this but didn't receive a letter or email prior to this indicating it was pending payment. I'll document the ABSURDETY of trying to find out I had to pay a customs charge in the first place below. Thanks go out to this thread, as without coming across this, I don't think I'd have ever received my backpack due to not looking further into this... Looking on the Wizmo website, it states it’s with the carrier, no instruction to click “Track at dhl.com”, at the top: Click through to DHL via the logo/link at the top, says it’s arrived at pickup point, nothing further: If you somehow magically figure out to click the hyperlink under Delivery by...., and refresh the page enough times for it to actually display data, it looks fine: This is until you scroll ALL the way to the bottom (why would you do this?!): If you then click on THIS link: It's bonkers that I haven't received any tracking information via email about this (and I've checked my junk/spam folder). The fact that it's been sitting waiting a customs charge leaving 1 working day until it gets returned to sender, leaving me to do all the detective work and ultimately find I need to pay an ADDITIONAL GBP 68.91 is, unsurprisngly, not a pleasent experience. For anyone wondering, the 68.91 is broken down to: Duty: £4.77 VAT: £52.14 Clearance Fee: £12.00 I'd love to know who's going to foot the bill for this. Before anyone elses asks, I've already contacted LTT Store about the ridiculouslness of finding out I had a package that needed a customs charge paying, and about the charge. Their action on this is going to define whether I spend another penny on the store (to which I'd add I've been quite the spender), and whether my day-1 Floatplane OG subscription is going to remain.

Came across this thread wondering why DHL had been stuck with no update since the 3rd. Decided to go back to Wizmo where I saw a parcel force link and my heart sunk. Clicking the link shows me it's been waiting a customs charge since the 3rd, but I've received no letter to pay what I imagine is going to be the same amount. Looks like I need to call them tomorrow morning immediately. This isn't the first time I've had shipping issues to the UK from LTT store. Disappointing - and knowing support I doubt I'll get a reply in time.

I too am having issues loading any vidoes on Floatplane tonight. It's affecting Edge, Chrome, and Firefox.

Vapor-X 290 (shame I can't flash it, but it's fast enough with the cooler on it). Also my MG279Q. Expensive, but holy hell, 57-144hz Freesync (with a hack) at 1440p and glorious IPS is amazing.