OndrejMa

Hello, recently I purchased a new laptop GP72 6QF Leopard Pro from MSI. I noticed that when I plug in my headphones I get a lot a buzzing sound, especially when I am listening to two sources of sound at once (for ex. music from Youtube while playing a game, or listening to Twitch while playing a game). When I tried looking into possible causes, I noticed no Headphones tab shows up in my Playback devices and my headphones are managed through the Speakers tab, too. I am not sure whether this is the cause of the issue, but I did notice that when there is a commercial in the middle of a Youtube video, the sound switches to laptop speaker for a brief moment, indicating there is some sort of an issue with sound device recognition. I tested the headphones (Marshall Major) on my MP3 player and they work perfectly there. I am running the Realtek audio driver as well as an MSI pre-installed application called Nahimic 2. Both are up-to-date. The Realtek Audio Manager asks me what kind of sound device I plugged in every time I do, but regardless of whether I choose Headphones or Speakers nothing changes. When I open the Realtek audio manager, I can only see a Speakers tab. In the Playback devices Headphones are nowhere to be found, not in disabled devices either. When I go to Device Manager and to the Audio inputs and outputs tab, I can see Microphone and Speakers but no Headphones. I checked my roommate's laptop and noticed he also on has the Speakers tab in his Playback devices, but he has apparently encountered no issues, so I am really at a loss what might be causing the issues. I will appreciate any ideas for a solution. Thank You for your time. OndrejMa

Hello! A few days ago my laptop suddenly blacked out and died while playing a game. There was no sound or smell or smoke involved, it simply shut down in an instant and now I cannot turn it on. It is completely dead, no light, not even the little indicator for the charger. I attempted a static discharge, or whatever it is called, with repeated pushing of the start button and then one continuous push and hold. I tried it while removing the battery, the charger, even the RAM, but it had no effect. I know for sure the adapter and the cable are alright, because my friend was able to use them just fine. Laptop model: Lenovo Y580; has had its HHD replaced once while still within the warranty; 3 and a half year old; no previous indications of malfunction. Does anyone of You know if there is anything I could still try before taking it to the repair service? Thank You for Your time and advice. OndrejMa