Unsure where to post this, but as its a networking related thing I'll post it here...
So, my nan got hit with a phone scam claiming to be from Amazon, it's the kind of scam we all laugh about, the ones that none of us can believe actually work... Well it did and they got her to open a tunnel into her laptop (she told me they could see her screen so it was successful). Luckily she realised she might have got scammed and let me know as soon as she got off the phone, I've told her not to turn the laptop on and will be picking it up from her tomorrow. Going to do a full wipe of the system, also going to change all her passwords and close any ports on her router just to be sure. We also let her bank know and all the other things you do in this situation...
We have taken steps to hopefully secure her phone network.
What I would like to know, is there any software that can either stop someone gaining access to her laptop like this or let me monitor things remotely? Ideally I would like it to be impact free or accessible via a remote connection (she gets scared of updates, thinks she will break the laptop) I'm thinking something like Glasswire, but dunno if there is a better solution out there? Ideally I would like it to just be totally in the background, something that is there but she never has to interact with.
She only uses her laptop for email, Facebook and to watch weekly church services (as she can't go IRL at the moment). So maybe some sort of network lock would help? I dunno, any advice would be greatly appreciated...