So I was working at Staples today and a customer was ramming me with questions about our printers. He wanted to know which was best, and was comparing printers that were like from $100 to $300. He wanted a laser printer, and I recommended one that was ~$100 that seemed to do all that he needed. Instead (mind you, he was kind of acting like a dick, and his family were looking at me with the most rude looks you could imagine) he asked about a ~$300 printer that seemed to do the exact same thing, but it's rated at 30,000 max monthly volume instead of 15,000 with the Canon printer... I laid out the main differences, and told him the higher price could possibly be because of the Touch LCD screen & GUI and the max monthly volume that comes with the HP printer, but the features elsewhere are exactly the same.
Long story short, he cut me off and asked if there was somebody more knowledgeable about printers... As if I was supposed to be an expert of probably the 40 different printers we carry... So I asked my supervisor if he could help him and he told me, "don't worry about it."
So if any of you guys out there are "printer experts" (honestly, if it works, and the page-per-minute and page-per-toner cartridge ratios are good, does it really fucking matter) I would like some pointers. What else should I explain to the customer? I feel like he wasn't going to buy one anyways.