Im about to fucking kill this microsoft support rep. He's legit a retard. I had this same question months ago and I had the best support person ever, very kind, chatty, and made me feel amazing. Now this dumb bitch doesn't have the answer, links me to blank pages, and keeps sending me to pages with OFFICE 2013! I EXPLICITLY SAID OFFICE 2010!
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Sounds like you should've saved the keys somewhere in a text file, or written them down, etc. I mean I understand having frustrating support experiences, but if you had the keys then you probably should've saved them somewhere. Best course of action might be to call back or chat again and request someone else.
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@AluminiumTech I think 365 is extremely stupid, but then again I hate most subscription licensing models, including Vessel and Youtube Red.
Netflix, Spotify, and Google Play Music Unlimited are all tolerable for various reasons but maybe that's because I have a Netflix subscription, and would consider a Spotify or Play Music Unlimited subscription if I had the money for them. I have a harder time justifying Youtube Red or Vessel.
But my school (and School district) uses Google Drive, and I use Google Drive personally. To be frank, it does the same job and has as far as I'm aware most of or all of the functions of Office. Hell Google Drive allows you to download your stuff as a .docx file, though Libreoffice does the same thing. But the UI of LibreOffice seems pretty cluttered.