Sadly, that's my daily routine. It's so annoying when someone enters a ticket, only for them not to answer their phone or reply to emails!

I've even had people entering ticket, saying it was urgent, then replying they're unavailable until the next day ... WTF???

Just because it's "urgent" for them doesn't necessarily mean it's urgent for you @wkdpaul

Even better when the "Urgent!" is something like "in a month I'm doing X which needs Y".

Our rule of thumb about tickets was if only one user puts in a ticket claiming something is urgent then it's most likely because they have shit time management and want to push that onto IT to make up the difference. So that ticket gets moved to the bottom of the pile

It's not our problem that you hired someone two weeks ago and you just now submitted the onboarding request so they've been getting paid for an entire week to just sit there...

@imreloadin You don't work with Citrix now do you? 

Don't even get me started on that software equivalent of a shit storm... @wkdpaul

Shit storm sound like an understatement!