CPotter

How to request support for your ASUS Product?

Before contacting ASUS, what should I prepare?

·         Please have your serial number and invoice readily available

·         How to find my serial number? https://www.asus.com/us/support/Article/566

·         How to check my warranty before contacting support? https://www.asus.com/us/support/Warranty-Status-inquiry

I need troubleshooting support:

·         Where to find official contacts?  https://www.asus.com/us/support/callus

·         (r/ASUS), Asus_USA

·         Facebook, rog.n.america, asus.n.america

·         X (Twitter), @AsusHelpUS, @asus_rogna, @ASUSUSA

·         Instagram, @asususa, @rog_usa

I have done troubleshooting and would like to create a new RMA case:

·         In-Warranty request: https://www.asus.com/us/site/ASUS-Repair-Services/

·         Out of Warranty request: https://www.asus.com/us/support/article/536

·         How to properly pack my unit before sending in my RMA? https://www.asus.com/us/support/article/1093/

I already have an existing RMA case:

·         How to check status on my case? https://www.asus.com/us/support/Repair-Status-Inquiry/?cname=USA

·         How to escalate my case? https://www.asus.com/us/support/article/787/

I don’t have a case or RMA, but I want to leave feedback ASUS:

·         Where can I leave feedback for ASUS?  https://www.asus.com/us/support/article/787/

Thanks to Ubiquiti for sponsoring this video and making this happen! Check out all their networking gear today at https://ui.social/LTT

Buy an Infinite Cables Outdoor All-Weather Extension Cord: https://lmg.gg/VVtc3 
Buy a SuperMicro SuperServer 5019D-FN8TP: https://geni.us/3Q59x
Buy a KIOXIA CD6-R U.3 NVMe SSD: https://lmg.gg/UOsMe
Buy a StarTech Dual M.2 PCIe SSD Adapter Card: https://lmg.gg/sr58g
Buy an Infinite Cables Armored Fiber Bulk Cable: https://lmg.gg/jRSJZ
Buy a FlexOptix Universal SFP28 BiDi Transceiver: https://lmg.gg/yutQ3
Buy a FlexOptix FLEXBOX Optics Configurator: https://lmg.gg/AtVqt
Buy a Minisforum UM790 Pro: https://geni.us/M5ycB

We're impressed with the quality so we're going to move forward with this. Thanks everyone!

I hope everyone is having a great week. Have any of you had experience with https://oddpieces.com/?

*Please note that our team does our own research and testing around vetting sponsor products and services. However, we've found that soliciting feedback from the community can sometimes add something new to the conversation that we weren't aware of*

Thanks for the feedback everyone, we really appreciate it. We're going to see what kinds of things they want to do with us, and proceed cautiously from there. If we can come up with something that'll make for good content, and isn't pushy from the promotional side, we'll likely do it.

On 9/3/2023 at 7:13 AM, FlyingPotato_is_taken said:

Issue I have with Amazon is they don't care about laws and ethics as long as they can get away with.

 

First they leaked my personal data to China sellers and very bad handling the situation. Going from read this none sense page (dozen of times) to finally sharing what should have been shared but than having no good answer on how the other details leaked out. To make it worse they straight up went on record that I wouldn't be informed about the findings regardless of what they are. That's a clear violation of the DSGVO  and shows that Amazon policy, apparently, is to not inform about data leaks!

After this I deleted my account/data but they still send me advertisement/newsletters for amazon business. Inquired about what data they have saved the response was nothing which is obviously a wrong. The second response was still a nothing which is not the truth: you can't send a personalized email without personal data.

First case could probably be won but the second violation would be an easy case as there is not much to argue about (if I would have wanted to go down the road).

 

 

They also don't care at all about product safety:  You can report that they sell dangerous products with proof and the product stays online. You can even report that they list a product for sale which already has a RAPEX entry and Amazon does nothing.

You can also report impersonation of Amazon support done by sellers and Amazon does nothing. 

 

 

@CPotterIf you would like, I can DM you the  name, email address, and some other details so you can follow up on this with your Amazon representative.

 

They probably still have all of the communication in their archive (everything happened within the last 3-9 months). From the very limited real conversation I feel like you won't have much luck due to all the internal amazon polices and how they are structed. For example customer service can't get information from other departments and instead of addressing the issue/answering the questions it was imported for the employee (not front line; higher up) to make to point out that she might issue additional training/sanction to the employees for the initial responses.

If its not too much trouble, please DM me. Just got back into the office so am getting caught up, but will look at this and flag to our contacts to, at a minimum, get more information.

Hey everyone,

What are your thoughts around Amazon? They've expressed interest in partnering with us to create sponsored content. We've already told them that the only ways we would engage would be if the community is open to it, and if the video concept is something more fun - something akin to an AMD Ultimate Upgrade.

On 8/25/2023 at 9:37 PM, Brayman30 said:

Not sure if this is completely the correct place but I will put it here anyway sinceore appropriate threads are locked.

 

Regarding the LMG Sponsor "Do Not Work With List," are dietary supplements intentionally left off of the list. I seem to recall this being Linus' personal policy and he said so here in this thread that he would talk to the business team and follow-up next week. However, there was no follow-up that I could find. But, I may have missed it depending on where it might have been posted.

In the recent interest of transparency, I was wondering if LMG would be willing to share the official policy regarding dietary supplement sponsorships (or make it more visible if there was already a policy posted somewhere since I was unable to find it.)

 

Edit: I will be more than happy to make a separate thread in general discussion or some other sub-forum if that is perferred.

They are intentionally left off the list. Linus did talk to us, and the reason its not on there is because there are some products we would be open to promoting. Quite a few members from our team use products like Athletic Greens. We've actually partnered with them before, and would be open to doing so again based on our experiences and current knowledge of that product. 

7 minutes ago, stellar_cxex said:

Ready when you are, thank you very much. 

 

Stellar

Confirmed!

5 minutes ago, stellar_cxex said:

Hi there!

 

I work with the Build Redux team. I'd like to get to the bottom of how/when/where we dropped the ball to ensure this experience doesn't happen again. 

 

Would you mind sending me a private message with your BR order number so I may look into this? Thank you very much. 

 

Best,

Stellar

Thanks for jumping in! I'll DM you now so we can confirm you work for Build Redux. Once we do, we can probably get you some industry flair or something like that.

24/7 Tech Tips! This stream is a compilation of content from the past few years, running on a loop. We'll be adding more to this soon- we hope you enjoy.

Below is the current playlist for the LTT TV stream:

On 6/3/2023 at 3:19 PM, egef said:

Am I the only one who was creeped out my Bark Parental Controls? The invasion of privacy aside, "we scrape your kids' social media messages" sounds like a scandal, not a feature. I don't think it's responsible to encourage parents to hand over their kids' messages to Bark, a company whose privacy policy explicitly states that they will give out users' data to third parties (unless I'm reading it wrong.)

 

ETA: Also they say that they're allowed to give out all the data they store to an acquiring company with no restrictions -was that not the reason LMG stopped doing VPN sponsorships?

Hey, Bark being promoted was an oversight on my part, I missed some of the details related to data sharing. I understand your initial point, and that's also a consideration to not work with them. I apologize and we won't be promoting them again.

6 hours ago, Drajon said:

I'm not finding anything on Gizmogo yet, so I'd like to report on my experience selling electronics to them. They were easy to use, communicated well, and offered price negotiation or return of items after I sent them in. HOWEVER- They also offered me $12 for a 4-5 star review, coincidentally after lowering the value of my order by $14 :/. I was also a little miffed that they changed my order value by calling it "good condition" instead of "brand new condition" (that's what caused the $14 loss in value) despite my devices looking like they could've come straight from their original boxes (no damage, clean, and factory reset) and not having any guidelines on their website that I could find describing the difference between "good condition" and "brand new condition", but since I chose not to take them up on negotiation I won't complain too much about that. But paying for 4-5 star reviews is something I figure LTT should be notified of.

Hey, we're aware of this and won't be working with these folks again.

22 minutes ago, QwertyChouskie said:

I agree that LMG can't act as a mediator for every dispute, but if customers are having to resort to getting the government involved, maybe LMG shouldn't accept sponsorships from them anymore?

That's very true, yes. I think Spotty is just offering that as an additional resource, but please voice your concerns as you have them, and we'll do what we can.

On 4/16/2023 at 3:04 PM, Genzong said:

The Ballad Of Asus

 

An In Depth Look At The Failure of, Total Lack of Care About Employee Security & Safety, Attempt to Scam Me, Attempts at ripping me off, & Overall Lack of Customer Service

 

This all started when I began an RMA process for an Asus ProArt Z690 CREATOR motherboard. On February 27th my computer began doing some funky stuff. On Feb. 28th the motherboard died. I tried multiple combinations of RAM, CPU, SSDs, NVMes, GPUs, etc. etc. etc. Took my hardware to a local shop and they used my hardware on their test bench, Booted right to bios and then after that it booted right into windows. Cool. They tried another test bench they have which has their own hardware with my motherboard. Same issue. Failure to boot. Gets to DRAM check and reboot loop. 

My Components: 
4 P41 Platinum NVMes
Asus TUF 3090 Ti
128GB Kingston Fury DDR5 6000MT/s

Nvidia A100 80GB

80+ Platinum 1600W EVGA PSU

 

I called Asus and started an RMA procedure. After my motherboard arrived in their warehouse it took approximately 4 days to even get an update saying that they had received it and when I called within those 4 days they tried telling me on the phone,
"Regardless of what the tracking number says all packages are individually taken off the truck and scanned before entering our warehouse. The mail carrier, FedEx, just marks it as delivered by the truck load so it's possible that even though it was marked as delivered we never received it and thus you need to open a claim with FedEx. As outlined in the shipping instructions Asus is not responsible for any lost or stolen packages." 

Eventually, they found the package alleging it had "fallen between the conveyer belt and a wall." Cool! no worries they got it. I'm told that now they found it they will need up to 10 business days excluding weekends and holidays to repair it, test it, and have it sent back to me. Cool. No Problem. Two days later I get an email stating something along the lines of "blah blah blah. Covid. Blah Blah Blah. Lockdowns and shipping restrictions around the globe are affecting out supply chain. Blah Blah Please allow up to 5 additional weeks excluding weekends and holidays so we can get parts and fix your motherboard."  

1. There was no lockdowns affecting anything anymore. 
2. Shipping has returned to normal. 
3. Prices for PC Components started going up insanely overnight and continue to get more and more expensive even to this day. When I bought the motherboard brand new it was $409.99US as of writing this if you can even find it in stock the average price for NIB(New In Box) is around $530.99US.

4. I had already been told by a "tier 2 customer support expert" that it would quote "take no longer than 10 business days to fix and have it shipped back to me as since due to what happened and the failure on their part it would be rushed and "given priority." 
 

So I do what any irate customer would do. I call them up and raise hell about being told one thing and then another and knowing what the market was doing I was offered a "buyout" where Asus pays me what I paid for the motherboard including tax and shipping & handling. I refused this and instead quoted local and federal laws(Magnusson-Moss Warranty Act & Virginia Consumer Act) and how a time frame was provided and thus needs to be met. 

The following day I get another email, "You're m,o0therboard has been fixed, tested, and shipped back out to you. Here's the tracker # thanks for choosing asus blah blah blah"

Motherboard arrives. I open it up and go to start tossing components on it and I notice Asus has ripped off the thermal pads for the NVMes. Okay.. No problem the repair tech probably though it was something I added rather than something that comes with the motherboard. Plus, in all fairness they do very clearly state any user things attached can and will be thrown away in bright red letters in the PDF they email for the RMA process to get started. No problem, just give em a call and have them overnight ship me replacements. While on hold waiting for an agent to pick up the phone I open the CPU latch and see there are bent pins. Now I'm pissed. There was no bent pins before I sent the motherboard in. Now there is. Not only that but thermal pads for the NVMes have been removed. 

While waiting on hold I think about it. I quoted state and federal law that holds them liable for things their agents say whether they mean to or not. 100,000,000% this is intentional damage by the RMA Facility. They stated they didn't have parts to fix my motherboard. Why was it sent back to me the day after I get an email saying they need 5 weeks to get a new shipment of parts. FINALLY, the agent answers the phone. 

I explain what has happened and ask to speak to a manager and/or senior support agent. I get transferred to a "Tier 3 Senior Customer Support Agent." I then explain the situation thus far, voice my concerns over how this seems very intentionally done. They request photos of the shipping box, motherboard, and anything wrong with it which I email them over and the agent sees them while still on the phone. After getting the photos the agent grumbles and makes a comment under their breath which I was only able to make out " Unintelligible this is the 3rd one Unintelligibe Same pins are bent as the others." I then am asked if I could be put on hold and that "Regardless of what happened or who damaged it, Asus is willing to cover the shipping cost and repair cost to fix the motherboard again. I reject this offer because for one Asus is legally required to cover shipping cost for in warranty claims by law and that Asus just basically admitted that someone in the warehouse is purposely damaging stuff. Also informing her that I heard the agent saying that something about 3rd one and same bent pins and that because of this I want a NIB replacement. The agent becomes flustered thinking that she had put me on hold but did not. She then says that she needs to talk to her supervisor. She comes back from hold and says that her supervisor is busy at the moment and will call me within the next 48 business hours.

On the 3rd day I call Asus again. I am told that my case has been transferred to "Tier 4 Senior Management Customer Support and Relations" and as such no Asus agent is allowed to transfer me, discuss the status of my case, nor are they at liberty to even add notes to my case number as it could put their jobs at risk. I'm told that someone is supposed to be contacting me within 48 buisiness hours of the case being elevated and that "each non holiday week day is treated as an 8 business hour period. This was a Tuesday at this point. Okay, whatever I get it. Senior management can be a nightmare and no one under them dares to try and go over their heads. Whatever I'll just wait to full "48 Business Hours."

Day 16. A Friday. No call. No email. Nothing. At this point I'm furious. Support Agents say that my case says someone is supposed to be contacting me. They claim they cannot discuss my case with me at all. Furious, I go to BingChat and ask it for some stuff so I can bitch, whine, and complain on every social media Asus is part of, which leads me down a rabbit hole where now I find stuff that list employee personal information. Being that no one will contact me I decide send out a massive multi text text message to 100 Asus senior level employees. Within minutes I am called by the person handling my case. They demand to know how I was able to contact employees directly and they then threaten to cancel my warranty for the motherboard and warranties for all other Asus products registered to my Asus account if I don't comply. Taken aback b this threat and demand, I quote the Magnusson-Moss Warranty Act and The Virginia Consumer Protection Act which makes that outright illegal to even consider canceling my warranties like that and inform Asus that if they want to try that is be prepared to take them to court.

I explain everything that has happened thus far. I also give the person a bit of info on how I did that and inform them that from the data set I found for sale without telling them the website what all the data has or anything. On this matter I make clear that I want to speak with Asus' Data Protection Team and/or Asus' Legal team because the data leads to irate customewrs being able to find employees' children and where they go to school. As I'm explaining that since Asus' purposely and had admitted that someone  in the warehouse damaged my motherboard the only acceptable recourse now is a NIB Replacement. I explain that I use a NVidia A100 in the machine and since they showed their hand already and they cannot 100% promise NIB advertised speeds under applicable laws a NIB or Buyout must be offered and the customer has the legal right for any reason to refuse one for any reason and if they do then the company is required to honor the other option since two instead of one option was offered.

The agent says they need to talk with their boss and the legal team to see if these laws apply to Asus or not and that within 24 hours not business hours I'll be getting back in touch with you on this case." The following morning, like 14 hours later, I get an email followed by a phone call. They claim that California state laws allows them to choose themselves which solution of the offered ones is followed through with and that because of this they are only willing to offer a buyout and a "$25 coupon code good on New Egg for Asus Products." I once again quote the Virginia Consumer Protection Act and inform them that I am well enough aware of the law and that due to my work I can literally hit a button my PC and just walk away for days and have it work for me if need be and that under VA state law the Company is required to come to the customer and defend themselves their using VA laws, not California laws and that I will gladly represent myself and draw out this legal battle as long as I need to especially since an agent admitted that the damage was done purposely. That infact Asus would end up spending thousands of dollars to defend this and at the end of the day under state and federal law I could claim up to 2.5M USD in damages and emotional Distress and planned on going for the full amount. 

Agent stays quiet for about 15 seconds and says she needs to contact her superior and ask to place me on hold. After being on hold for approximately 45 minutes she comes back and says Asus is "considering their options and will contact me via email from now on and that any agent who gets this case number has been instructed to just hang up the phone immediately without saying anything more after pulling up the case file" and that "you should receive an email within the next 48 hours with an adequate resolution." I say that's cool and request to be put in touch with Data Security and/or Legal over how I was able to get all these employees cellphone numbers like this because while I just want my RMA to be completed and to not be screwed over which Asus has clearly shown they want to do and that I am thankfully a sane person, that this information potentially poses extreme risk to employees' their families and friends. I mention that just the day before how some psycho committed the Nashville School Shootings. The agent says "That's not important. What is important is resolving this case." After the typical Corpo-Spiel she says "Well that's everything I'm at liberty to discuss. Please remember any and all future communication for this case numbr MUST BE done through email." and she hangs up before I can do anything. 

Within minutes I get an  additional email explaining that "If you have any further comments, questions, and/or concerns to please reply this email thread as any and all communication MUST go through this channel. I once again voice concerns over the data now in my possession. Not once through the remainder of this does Asus acknowlege nor care that some random is claiming they were able to get the records of just over 3,000 Asus employees.

2 days later I get an email saying that Asus does not have a ProArt Z690 CREATOR available and instead would like to offer me "a complimentary upgrade our STRIX line of motherboard" to a "ROG STRIX Z690-A Gaming WiFi" motherboard but that in order to move forward with the "NIB Replacement and Upgrade" I would need to sign a NDA that says Asus is not responsible nor liable for anything after I receive it and I would not be allowed to talk about the fact I was able to so easily access employee information and that if I did then Asus would have the legal right to sue me i9n California dn that I agree that any court proceeding resulting would have to be in California through Arbitration." I laugh. Inform them that this NDA is not legal under the Magnusson-Moss Warranty Act and/or the Virginia Consumer Protection Act. After looking at the motherboard in question they offered I see that NIB it is $199.99, has none of the feature that comes on the ProArt line of motherboards, and is very clearly another attempt at Asus banking on me being an uninformed customer who doesn't know anything about computers so they can rip me off and make it go away. They even resorted to trying and bully me with a NDA. I've already told them what my specs are and the initial agent that asked me for this evewn commented on and spent about 10 minutes discussing AI and large-scale machine learning done on the A100. So Asus knows that even for extreme homework stations that I am in the 0.01% of extreme high end consumer work station and that I know specs.

At this point I am beyond furious. I again express my concern over the data I came across. Expressing my concerns that it could easily fall into the hands of an irate customer who is not all there in the head can use it to do serious harm. They never acknowledge this. Still to this day. I express concerns over Asus blatantly trying to offer me downgrade and daring to try and call it a "a complimentary upgrade our STRIX line of motherboard."

 

The agent responds after a day and quote "apologizes that I feel that Asus is trying to rip me off" and that quote "in fact the ROG STRIX line, even the entry models, are better than any other motherboard they offer including the ProArt Z690 CREATOR" which is demonstrable false and easily provable to be false. They apologize for trying to force me to sign an NDA and once again offer me a full refund sayiung that this will be the only other option available to me. 

I reply to the email informing them they already offered a NIB ProArt Z690 CREATOR and that since it was offered they legally are bound to provide that NIB replacement and/or something of equal or greater value due to applicable state laws. Understanding that the Z790 chipset is now full swing and last gen motherboards are not being produced like talking about I inform them that if they are unable to get a ProArt Z690 CREATOR then they can actually do a "complimentary upgrade" and send me a NIB Z790 ProArt CREATOR. If not then I guess we can do the refund however I also want to be refunded the loss of Adobe subscription that needs to be proRated for every day I'm missing out until either the subscription runs out and/or until the day that a full refund check comes in and  I mention that Asus for some reason advertises that subscription of being valued at "A $238.47 VALUE" and do the math figuring out how much "value" the remaining subscription(47 days) would be starting on Feb 28th when the PC first died until the subscription ended would also need to be refunded and sent the applicable .gov websites outlining these laws and regulations. 

5 days pass. I get an email saying that Asus no longer needs me to sign an NDA and that they quote "found a ProArt Z690 CREATOR in the warehouse that was NIB" and told me that I need to pay for a shipping label to send the damaged one I still have in and that then they will cross ship the replacement. I push back on this mentioning that in my state the company is responsible for shipping cost not the consumer.

2 days later I get another email with a shipping label. An apology that they had "forgotten that the company was responsible for shipping cost." Meaning they tried ripping me off AGAIN. As well as a tracking number because they went ahead and shipped the NIB Z690 CREATOR replacement as well as upgraded me to Overnight Before Noon Next Day Delivery which came and worked amazing since then.

I again express concerns over the data I came across and at this point I respond to the agent assigned to my case with her @Asus.com email account. Her Personal email account. Both work and personal cell phone number, spouses name, bother her and her spouses parents names, and her home address explaining that all this is available online and since first bringing it up with Asus i had contacted multiple tech industry companies because after an even deeper look into the data I found out that this affects a lot of the tech industry companies and not just Asus.

I include screenshots where companies have reached out to me with follow-up emails thanking me for adamantly demanding that Legal and/or Data Protection contact me directly and that I would only talk about the details with them after those departments contacted me and I provided them with the full rundown of what I came across, how I came across it, the ease of which the data is gotten, where it may of came from, how it could of been made to be so accurate and they agreed with literally everything including how the data wwas obtained, why it was probably so accurate, & agreed that this presented an insanely high risk legally, financially, and morally to their employees and family. Those very same emails with personal identifying bits are linked with this post.
 

Sor far I have either talked with or emailed back and forth with
AMD, Intel, EVGA, MSI, Dell, Microsoft, Google, Amazon, HP, Apple, Nvidia, LG, Samsung, & More. Asus was the first ones I told. They have consistently ignored my concerns over this matter. I went as far to tell an employee basically everything needed to know everything about them that was in this data. I've called multiple times to request someone contact me from a proper department so I can discuss this with them. Asus is the only one that has not cared whatsoever. 


None of the data will be shared, transferred, nor disseminated in any shape way nor form publicly nor privately except with either a companies Data Protection and/or someone from their Legal Team being present and/or CC'd into the email chain. LMG is also affected in this as well as other Youtubers who have effectively a company and teams of people. Again, if someone from LMG that's either Yvonne, Luke, Linus, and/or Legal/Data protection team wants to contact me privately about this, I will gladly share details but I will not be sharing the data and you can get it yourself and it's claimed to be updated weekly.



Below is EVGA's response to my concerns after talking with their proper departments I was willing to disclose this too and their responses after looking over it with some information redacted showing they too take extreme concerns over what I found and outright say they are determining future actions or actively investigating it at the highest of levels yet Asus knowing this just does not care. If you don't acknowledge it does it exist? Nope. Not until someone who is mentally unstable and just wants to harm people comes across it and then uses it to cause serious harm to innocent people. But nope Asus tried to scam me, rip me off, admitted to an employee purposely damaging my motherboard, and when presented with a security threat and evidence of other major tech companies taking my concern highly serious they just close their eyes and pretend everything is alright rather than having someone from their departments I requested reach out. 

To sum it up, I've always loved Asus and honestly nevedr had a problem with them before but this time.. They have completely disgusted me with how they handled this process and the total lack of care about the concern I mentioned meanwhile everyone else I talk to seems to be of similar mindset as me on how bad this is...
 

   

 

Q: Well if you know personal and professional emails like @Asus.com why not contact those departments directly?

A: There needs to be a means for reporting these things. EVGA has dataprotection@evga.com for example. Other companies that don't have an email setup to report these kinds of things and/or bugs I called customer support and/or their HQ phone number if they publicize it. Briefly explained my concerns without giving details. Told them I would only discuss this with the prior mentioned departments and in every instance. My concern had worked it's way to those departments and then they had someone contact me by the provided email and phone number I provided to customer support who said they'd pass along my concerns and request to be contacted. I shouldn't have to use a data breach to find an email  or cellphone number to contact someone about this. By this logic, I should call Linus, Yvonne, Luke, and other LMG Employees directly since I have I found a scarily accurate dataset online. Not like some random person contacting you personally and being like "I have data all about you and know of a data breach that completely PWNs you and leaves you open to easy social engineering and targeted attacks" is horrifying AF probably.
 

 

Q: If you don't think contacting employees directly is okay and that instead you should try and go through proper channels first then why did you admit to texting 100 Asus Employees?

 

A: I fully admit I probably shouldn't of done that but I also ask you to put yourself in my shoes. At this point I was pissed off and I just wanted a working motherboard. Having an A100 down for the entirety of March until April 4th was a nightmare. So much lost profits and the reduction in work flow capabilities. 

Q: Wait. You said you have LMG Employee personal data too?! 

A: Yes. Please have Linus, Yvonne, Luke, LMG's Legal Team, and/or Data Protection Team Equivalent contact me. If needed DM me and request a good email address and/or my phone number so they can contact me to discuss this since as stated if forum DMs is not proffered method.

Regardless, I'd like to report this to the LMG folks since you guys actually have the industry contacts to put this directly on peoples desk rather than me contacting Customer Support/Tech Support.

 

PS, Staff check edit history for additional screenshots

 

Hey everyone,

I'm sorry for the delay, we did get an update from ASUS. They've informed us that as of 4/11, this specific issue has been resolved. The customer has an exact board replacement and was able to receive a free Adobe subscription with it. The reason why it took so long was due to inventory transfer, which is why the ASUS service team offered a similar replacement first before starting the process to secure the exact board.

This is also from their team:

Dear Genzong,

We certainly understand the inconvenience this may have caused, and please accept our apologies. We take all customer service complaints seriously and we can assure you this is not a normal reflection of how our company handles customer service. Please note, your feedback will be forwarded to the related department to avoid the same issue in the future. In the meantime, please feel free to reach back out to our ASUS Support Team if you’re still experiencing unresolved issues with your motherboard.

ASUS Customer Services

Normally, we definitely wouldn't talk about people's private interactions with another brand, but this particular case seems to be generating a lot of discussion, and we felt its an important piece of information to share. Also, I do want to reiterate, that we have zero tolerance for doxxing here.

We're here to help our community with these issues, so please bring them up as they come, and we will do our best to help. Sorry for how long we took to get back to you all here.
 

Hey everyone! Rest assured we're working on the ASUS stuff, and will report our findings back when our contact gets back to us. Our collective team monitors this thread very closely, and we will keep everyone updated.

Want to take a second to thank everyone for their critical feedback. Please continue to voice sponsor concerns as you have them, and we will listen, but please stay on topic.

17 minutes ago, Danii said:

3CX (Desktop Clients) has been Compromised:

https://www.3cx.com/blog/news/desktopapp-security-alert-updates/

 

I'm putting out some fires at my MSP right now, and I know there was a Sponsored Video from them not too long ago.

I love 3CX, and this security breach technically isn't their fault as it's a 3rd party library which contains the exploit to my understanding.

I'm not suggesting removing them from the sponsor pool, but perhaps a Shout-Out on this week's WAN Show would be appropriate to alert users if they are ignoring Windows Defender or their AVs as Windows Defender is already flagging the desktop clients.

Thanks for flagging this, we'll let the teams know.

Thanks to Intel for sponsoring this series! Buy an Intel Core i9-13900K CPU: https://geni.us/oE8v

Buy G.Skill 32GB Trident Z5 RGB DDR5 RAM: https://geni.us/bSkAWw

Buy an ASUS ROG Maximus Z790 Hero Motherboard: https://geni.us/BaF2YL7

Buy a Gigabyte M27Q 27" Monitor: https://geni.us/xHWTM

Check Out the EK-Quantum Power Kit D-RGB P360: https://lmg.gg/J533J

Buy Logitech Z906 5.1 Surround Speakers: https://geni.us/v3XOH

Buy KEF Q150 Speakers: https://geni.us/eaZ3u

Buy a SVS SB-2000 Pro Subwoofer: https://geni.us/8cNP

Buy a JDS Labs Element III DAC: https://lmg.gg/IOmP1

Sonarworks SoundID Reference Measurement Microphone: https://geni.us/CjWn

Buy a Fanatec ClubSport Shifter SQ: https://geni.us/T8DXo2

Purchases made through some store links may provide some compensation to Linus Media Group.

Ticket sales for LTX officially begin at 9AM PST on Monday, Feb 6th at tickets.ltxexpo.com! You'll need to create a customer account in order to begin the checkout process, so we'd recommend doing that ahead of time.

We'll see you there!

Thanks to Samsung Display for sponsoring today's video! Learn more about Samsung Display's newest tech through the below links:

Samsung Display website: https://www.samsungdisplay.com/ 
OLED microsite: https://oledera.samsungdisplay.com/eng/
Newsroom: https://global.samsungdisplay.com/
YouTube: https://www.youtube.com/c/samsungdisplay

Thanks to Seasonic for sponsoring this sick PC build! Buy a Seasonic TX 1600 PSU: https://geni.us/j0Sd

We built a tea cooled PC for the Spiffing Brit, check out his YouTube channel at https://www.youtube.com/@thespiffingbrit 

We've finally got our website live! Check it out at https://lmg.gg/ltx2023

You'll find general information about the event, different ticket tiers, office tours, WHALE LAN, as well as some booths that we currently have planned. We'll be adding things as they're confirmed, so stay tuned for regular updates on the WAN Show, as well as on here and through social.

If you're an LTX 2020 VIP ticket holder, you’ll be contacted by our team before tickets go live at the same email you used to purchase your 2020 ticket. If you're a member or the media or are a content creator, please email us at partner@ltxexpo.com. 

If you'd like to volunteer, please sign up at https://lmg.gg/ltxvolunteer.

Follow us on social at:

https://twitter.com/ltxexpo

https://www.instagram.com/ltxexpo/ 

https://www.facebook.com/LTXexpo

Let us know if you have any questions or concerns, we look forward to seeing you there! @Chase Douglas @SCaldera @STERPH