A friend of mine can't access his laptop due to this issue, and everything I've suggested has had no success, so I thought I'd ask the minds here for their advice.
When he turns on his computer and gets to his login screen, the background image appears but the login menu does not.
I suggested he try to boot in safe mode, but when he did, a prompt came up telling him that there a problems preventing Windows from starting.
I was hoping there'd be a "run recovery" option when booting up, but it doesn't seem like that's provided with the laptop he's using, so I've run out of ideas, save for overwriting his version of Windows or getting a new hard drive.